About BounceU of Apex
From planning and setup to entertainment and food, we’ll help you customize your party to be as unique as your child. Call us today at (919) 303-3368 to book your next party!
Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately 5 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $75 deposit is required to reserve your party. You may pay over the phone with a credit or debit card or book your party at our website. The deposit is applied to the party price and is fully refundable if cancelled at least 21 days before the event date.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party. After 14 days a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, if space allows you can pay for extra time if you would like. Please call for pricing details.
I've already booked my party. Can I change it to a different party package?
You may upgrade to a large package at any time. However, due to our staff scheduling requirement, we do not downgrade out package sizes.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve additional food, however, you would need to our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
How do I get invitations for my party?
After you book your party, you can pick up your FREE invitation cards, along with other party information, at BounceU. Please call first before you come, as our hours of operation vary. In addition to invitation cards, access to BounceU’s online e-vite system with RSVP features is available free of charge.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for one year.
What are the camp hours?
The program is from 9:00am-4:00pm for Full Day Campers; 8:00am-6:00pm for Extended Day Campers; 9:00am-1:00pm for Half Day Campers on the days appropriate for the program or as outlined by the event that you signed up for.
Do you offer early drop off and/or late pick up for camp?
Yes, Early Drop off start as early as 8:00am and Late Pick up ends as late as 6:00pm. Both are available for an additional charge on a weekly basis ($30.00/$60.00)or day by day ($6.00/$12.00).
What is your policy if a child is picked up late from camp?
Please have your child picked up no later than 1:00 for Half Day; 4:00pm for Full Day; 6:00pm for Extend Day, or the appropriate pick up time. A $6 late pick-up fee will occur if your child was not picked up by 4:15pm. Additional charges will occur if your child is picked up after 6:00pm.
What is the camp sign in/out procedure?
All children will need to be signed in and out by an approved parent/guardian each day. The sign in/out sheet will be in the lobby or the designated pick up stadium. A photo ID will be required at pick up.
What if my child is sick during camp?
Please do not bring your child to camp if they are sick. We will not allow children who are sick to be dropped off, and any child who becomes ill during the program will need to be picked up.
What is the camp cancellation/transfer policy?
If you need to transfer your camp reservation to another day, a fee of $25.00 per week or $5.00 per day will be charged. All requests for transfers must be made before the first day of your reserved camp. Camp reservation deposits are fully refundable up to three weeks before the first day of your camp reservation. Sorry no refunds or make up days allowed for missed days of camp. There are no refunds for children that are removed from the program due to any behavior that is harmful to others.
What does my child need to bring to camp?
Each child must wear or bring a pair of socks. Campers are also allowed to bring water bottles. Please do not bring any other personal belongings (other than lunches) as we cannot be responsible for lost or stolen items.
Is a snack included as part of the camp?
Yes, one snack is included for the camp (usually goldfish, pretzels, etc). . You are welcome to bring in your own snack as long as it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name.
Is lunch included as part of the camp?
Lunch can either be brought from home or can be purchased on a daily basis through BounceU. Lunch approximately starts around 1:00 pm (for camps) and includes cheese pizza, small cup of Ice Cream and a drink. If you bring in your lunch, please make sure it does not require refrigeration, preparation, or heating and be sure to label anything brought with your child’s full name.
Does my child need to be potty trained to attend camp?
Yes, all children must be fully potty trained.