BounceU Frequently Asked Questions
General
Is there an age limit?
BounceU is suitable for all ages. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Birthday Party
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other party enhancements at that time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit card. The deposit is applied to the party price and is fully refundable if cancelled at least 2 weeks before the event date.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate if they want to have fun themselves.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I order extra pizza or other food once my party has begun?
We order food products the day before your party to ensure that your food arrives on time. We do not maintain extra food products on the BounceU premises.
How do I schedule a BounceU party?
It's easy! Just book on-line or give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date via email, and a party consultant will call you during normal weekday business hours. Please note, parties requested within one week of the date present unique challenges. If you'd like to schedule a party within the same week, please call or email the store and we'll do our best to make it happen or offer an alternate date and time.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room.
How many slices are in a pizza, and how much are they?
There are 8 slices in a large pizza. Our pizza prices are $17 for one topping, $1 for extra toppings, and $23 for specialties. We also offer special pizza package deals and add-on bundles that will save you money! Check out our Party Food section for details.
Can I have a party for more than one birthday child?
Yes. We do not have an extra charge for twin celebrations. Additional birthday kids that are siblings or friends, there is a $50 fee.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
"FAQ" was last updated September 16th, 2019 by
