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Home >> Locations
>> Arizona >>
Gilbert,
AZ >> Frequently Asked Questions 1166 S. Gilbert Rd., Suite
110, Gilbert, AZ (480) 632-9663 Private
Parties Party
Amenities Open
Bounce
F.A.Q. BounceU Gift
Shop Reservations
Waiver Directions F.A.Q. - General
F.A.Q. - Food &
Cake Is there an age limit? BounceU is suitable for ages 3 to adult. Walkers
up to 3 years can go in, but should have an adult
accompanying them since the equipment is quite big.
Non-walkers and young toddlers are NOT recommended to go on
the equipment. We do encourage adults to participate
in the bounce rooms. They tend to have as much, or
even more, fun than the kids. Can we just come in and play? You are welcome to come in to play during our scheduled
"open bounce" times. Please see our Open
Bounce page for more information. Do I have to know my head count and other
options when I reserve my party? No. We will call you about 3 days before your
scheduled party date to confirm your head count. You
can place an order for food and other add-ons at that
time. You say that the party includes up to 25
people. What if some parents want to stay and
watch? Do they count as part of the 25? The 25 person limit applies only to those participants
who are going to play on the equipment. Parents are
welcome to participate, but would then count as part of the
25. If they choose not to participate on the
equipment, they are welcome to stay and watch.
However, there is not a lot of extra seating in the bounce
rooms and the party rooms cannot comfortably seat more than
40 people. Can we have the bounce room for longer than an
hour and 15 minutes? Generally, this is plenty of bounce time. It is
like putting the kids on a treadmill for an hour without
stopping. They are usually pretty hungry and thirsty
at that point. However, you can pay for an extra hour
if you would like. An extra hour can be added for
$100 in addition to the regular party price for Sunday
through Friday parties and $125 for Saturday parties. I don't think 45 minutes is enough time in the
party room, can we have it for longer? It is our experience that our party hosts do an
excellent job of making the celebration, be it pizza, cake
or gifts, fit the allowed time. Some parents have
chosen to take unopened gifts home so that the children can
enjoy their meal and good company in our facility and then
open presents leisurely at home. However, you can
have it for an extra half hour for an additional $50 Sunday
thru Friday, $60 on Saturdays. Can we bring confetti, pinatas or other decorations
for the party room? No messy or dangerous party supplies can be brought into the
party rooms. If these items are used, you may be subject to
a clean-up fee. Decorations can not be taped onto the
walls. Can I bring in my own food and
drinks? You are welcome to bring in your own cake and ice
cream. However, if you would like to serve a meal, we
ask that you use our menu. We have
relationships with local restaurants to cater food.
They deliver hot right when you are leaving your bounce
room, so it will be ready right when you are. NO
OUTSIDE FOOD OR DRINKS ARE ALLOWED EXCEPT FOR CAKE OR ICE
CREAM. I don't want to serve a full meal can I bring in
my own snacks? We have snack food options available; see the Party
Amenities page for more information. Please do
not bring in food other than your party cake or a small
container of ice cream. If I am bringing in my own cake, do I need to
bring in my own plates and napkins? Yes. We provide all of the paper products if you
purchase food items through us. However, we recommend
that you bring in your own to accompany food brought in by
you. We are going to have more than 40 guests and we want
to serve food, what should we do? We can move your party to our double-sized party room (2 rooms
joined by a movable wall). That should provide plenty of
extra space. The double room is available for an additional
$50. It is subject to availability and must be arranged in
advance. Can I order extra pizza or other food once my party
has begun? No. We must order food products the day before your
party so that all meals are prepared to order with fresh
ingredients. We do not maintain extra food products at the
BounceU premises. Birthday Party · Private Party ·
Children's Party · Inflatables · Bounce House ·
Bounce Party · Birthday Parties |
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