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Home >> Locations
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>> Pleasanton, CA >>
Frequently Asked Questions 7073 Commerce Circle, Pleasanton, CA 94588 (925) 416-0888 Private
Parties Party
Amenities Open
Bounce
F.A.Q. BounceU Gift
Shop
Reservations
Waiver Directions F.A.Q. - General
F.A.Q. - Food &
Cake Is there an age limit? BounceU is suitable for ages 3 to adult. Walkers up to 3 years can go in, but should have an adult accompanying them since the equipment is quite big. Non-walkers and young toddlers are NOT recommended to go on the equipment. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids. Can we just come in and play? Yes! You are welcome to come in to play during our scheduled "open bounce" times. Please see our Open
Bounce page for more information. Do I have to know my head count and other
options when I reserve my party? No. We will call you about 3 days before your scheduled party date to confirm your head count. You can place an order for food and other add-ons at that time. You say that the party includes up to 25
people. What if some parents want to stay and
watch? Do they count as part of the 25? The 25 person limit applies only to those participants who are going to play on the equipment. Parents are welcome to participate, but would then count as part of the 25. If they choose not to participate on the equipment, they are welcome to stay and watch. However, there is not a lot of extra seating in the bounce rooms and the party rooms cannot comfortably seat more than 40 people. Can we have the bounce room for longer than an hour and 15 minutes? Generally, this is plenty of bounce time. It is like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for an extra hour if you would like. PLEASE CALL THE STORE FOR PRICING INFORMATION. I don't think 45 minutes is enough time in the party room, can we have it for longer? It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility and then open presents leisurely at home. PLEASE CALL THE STORE FOR PRICING INFORMATION. Can we bring confetti, pinatas or other decorations for the party room? No messy or dangerous party supplies can be brought into the party rooms. If these items are used, you may be subject to a clean-up fee. Decorations can not be taped onto the walls. Can I bring in my own food and
drinks? You are welcome to bring in your own cake and ice cream. However, if you would like to serve a meal, we ask that you use our menu. We have relationships with local restaurants to cater food. They deliver hot right when you are leaving your bounce room, so it will be ready right when you are. NO OUTSIDE FOOD OR DRINKS ARE ALLOWED EXCEPT FOR CAKE OR ICE CREAM. I don't want to serve a full meal, can I bring
in my own snacks? We have snack food options available; see the Party Amenities page for more information. Please do not bring in food other than your party cake or a small container of ice cream. If I am bringing in my own cake, do I need to bring in
my own plates and napkins? Yes. We provide all of the paper products if you purchase food items through us. However, we recommend that you bring in your own to accompany food brought in by you. Can I order extra pizza or other food once my party
has begun? No. We must order food products the day before your party so that all meals are prepared to order with fresh ingredients. We do not maintain extra food products at the BounceU premises. Birthday Party · Private Party ·
Children's Party · Inflatables · Bounce House ·
Bounce Party · Birthday Parties |
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