BounceU in Rancho Cordova: Frequently Asked Questions
Is there an age limit?
BounceU is suitable for ages 3 to adult. Walkers up to 3 years can go in, but should
have an adult accompanying them since the equipment is quite big. Non-walkers and
young toddlers are NOT recommended to go on the equipment. We do encourage adults
to participate in the bounce rooms. They tend to have as much, or even more, fun
than the kids.
Can we just come in and play?
How do I schedule a BounceU party?
Absolutely! Please see our Open Bounce page for more information. During school holidays, we will add more Open Bounce sessions, call for details.
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email (email@example.com) and our party consultant will call you within 12 hours during normal weekday business hours.
Do I have to know my head count and other options when I reserve
No. We will call you about 3-5 days before your scheduled party date to confirm
your head count. You can place an order for food and other add-ons at that time.
Who do you count as party participants?
For children’s parties, anyone who is 2 - 17 years old is counted as a party participant. Parents and children under the age of 2 are free therefore, are not included in the count of participants.
Is deposit required?
A $75 non-refundable deposit is required to reserve your party. You may pay over the phone with a credit or debit card, no checks. The deposit is applied to the party price and the balance is due and payable on the day of your party.
How do I get invitations for my party?
What if I need to reschedule my party?
You can pick up your invitations along with other party information at BounceU. Please call first before you come as our hours of operation varied. If you would like your invitations to be mailed to you, the shipping fee is $2.50. In addition to invitation cards, access to BounceU online e-vite system with RSVP features is also available free of charge.
Parties may be rescheduled up to 14 days before your party, after 14 days a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
Can I change the party I have booked to a different party package?
You may upgrade to a larger package up to 2 days prior to your party. However, due to our scheduling process, we require at least 7 days advance notice to downgrade to a smaller package, after 7 days a $50 rescheduling fee applies.
Can we have the bounce room for longer than an hour and 15 minutes?
Can we have the party room for longer than what is included in the party package?
Due to our back-to-back party scheduling, we cannot offer an extended stay in the bounce rooms. However, you may reserve 2 party slots for an additional time in the bounce room.
For weekday parties (subject to availability), you might be able to reserve an extra 15 minutes in the party room for an additional $25 or extra 30 minutes for an additional $50. Additional party room time is not available on Friday, Saturday, Sunday and school holidays.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back to back parties every day and staying on-schedule is critical to our guest satisfaction and operations. We recommend you inform your guests to arrive about 10 minutes before the party start time for check in.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If these items are used, you may be subject to a clean-up fee of $25.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who are using our equipments must have a waiver completed and signed by a parent/guardian each time they come to BounceU. For your convenience, we include our waiver in our birthday invitation. Additional waivers are available at the front desk or on our website.
Can I bring in my own food and drinks?
You are welcome to bring in your own cake or cupcakes. We are sorry, but no other outside food or drink is permitted. You may/will incur a minimum of $50 if non-permitted/outside food or drink is brought to your party.
I don't want to serve a full meal, can I bring in my own snacks?
We have many snack food options you can select: veggie tray, fruit tray, cookies,
and large party bowl of snacks (goldfish, CHEEZ-IT, or CHEX mix). Please
see Party Add-Ons page for more information. But please do not bring in food other
than your party cake. *You will incur a fee of $50 if non-permitted/outside food
is brought to your party.
If I am bringing in my own cake, do I need to bring in my own plates
We are happy to provide paper goods for your party!
When should I order pizza, beverages, goodie bags, balloons, & other options?
We will call you 3 –5 days prior to your party to confirm your guest count. At that time, you will have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options. Cake order needs to be submitted at least 48 hours prior to your party.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party so that all meals are
prepared to order with fresh ingredients. We do not maintain extra food products
at the BounceU premises.
How many slices are in a pizza and how much are they?
There are 12 slices in a large pizza and pizza is $16 for one topping, $17 for two topping, and $18 for 3 topping and specialty.
Can I bring my own goodie bags and/or balloons?
Yes, you are welcome to bring your own goodie bags and balloons. We do recommend that you to check out our party favor options. We offer variety of fun and cool party favors at a reasonable price!