BounceU in Lexington: Frequently Asked Questions
BounceU events and policies are designed to make things as easy as possible on you. We understand that you might need a few clarifications about our parties and facilities, so we've compiled a list of our most frequently asked questions and their answers.
Is there an age limit?
BounceU is suitable for all ages. Toddlers up to 3 years can go in, but should have an adult accompanying them since the equipment is quite big. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids.
Can we just come in and play?
You are welcome to come in to play during our scheduled "open bounce" times. Please see our Open Bounce page for more information.
Do I have to know my head count and other options when I reserve
my party?
No. We will call you about 5 days before your scheduled party date to confirm your head count. You can place an order for food and other add-ons at that time.
You say that the party includes up to 25 people. What if some parents want to stay and watch? Do they count as part of the 25?
The 25 person limit applies only to the children who are going to play on the equipment. Parents are welcome to participate and not counted as part of the 25, although there is limited seating in the stadium rooms.
Can we have the bounce room for longer than the standard scheduled time?
Generally, this is plenty of bounce time. It is like putting the kids on a treadmill without stopping. They are usually pretty hungry and thirsty at that point. However, depending on availability extra time may be purchased. Please inquire with our BounceU staff when you are booking your party.
I don't think the standard time is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility and then open presents leisurely at home. However, depending on availability extra time may be purchased. Please inquire with our BounceU staff when you are booking your party.
Can I bring in my own food and drinks?
You are welcome to bring in your own cake and ice cream. However, if you would like to serve a meal, we ask that you use our menu. We have relationships with local restaurants to cater food. They deliver hot right when you are leaving your bounce room, so it will be ready right when you are. NO OUTSIDE FOOD OR DRINKS ARE ALLOWED EXCEPT FOR CAKE OR ICE CREAM.