BounceU in Troy: Frequently Asked Questions
Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but should
have an adult accompanying them since the equipment is quite big. Non-walkers and
young toddlers are NOT recommended to go on the equipment. We do encourage adults
to participate in the bounce rooms. They tend to have as much, or even more, fun
than the kids.
Can we just come in and play?
You are welcome to come in to play during our scheduled "open bounce" times. Please
see our Open Bounce page or Events Calendar for more information.
Do I have to know my head count and other options when I reserve
No. We will call you about 3 days before your scheduled party date to confirm your
head count. You can place an order for food and other add-ons at that time.
You say that the party includes up to 25 people. What if some parents
want to stay and watch? Do they count as part of the 25?
The 25 person limit applies only to those participants 18 and younger. Parents are welcome to participate. If they choose not to participate on the equipment, they are welcome
to stay and watch. However, there is not a lot of extra seating in the bounce rooms
and the party rooms cannot comfortably seat more than 40 people.
Is there an additional charge for siblings, parents, and/or caregivers?
There is no additional charge for parents/care-givers. If the total children participants
exceed 25, there is a $10.00 per child charge for children age 2-18 years old to
Is deposit required?
A $75 deposit is required to reserve your party. Deposit is non refundable.
Can we bring confetti, pinatas or other decorations for the party
No messy or dangerous party supplies can be brought into the party rooms. If these
items are used, you may be subject to a clean-up fee up to $25. Decorations cannot
be taped onto the walls.
Can we have the bounce room for longer than an hour and 15 minutes?
Generally, this is plenty of bounce time. It is like putting the kids on a treadmill
for an hour without stopping. They are usually pretty hungry and thirsty at that
point. However, you can pay for an extra hour if you would like. An extra half hour can
be added for $50 in addition to the regular party price BASED ON AVAILABILITY.
I don't think 50 minutes is enough time in the party room, can we
have it for longer?
Yes, you can have it for an extra fifteen minutes for an additional $25 BASED ON AVAILABILITY.
Can I bring in my own food and drinks?
You are welcome to bring in your own cake. However, if you would like to serve a
meal, we ask that you use our menu. We have relationships with local restaurants
to cater food. They deliver hot right when you are leaving your bounce room, so
it will be ready right when you are. If you would like us to provide drinks only, they are available
for 99 cents and again, it is a bottomless cup. NO OUTSIDE FOOD OR DRINKS ARE ALLOWED
EXCEPT FOR CAKE.
I don't want to serve a full meal, can I bring in my own snacks?
We can provide a party bowl of pretzels, chips or crackers. Or you can arrange for
one of our beautiful fruit or veggie trays. But please do not bring in food other than your
If I am bringing in my own cake, do I need to bring in my own plates
Yes. We provide all of the paper products if you purchase food items through us.
However, we recommend that you bring in your own to accompany food brought in by
Can I order extra pizza or other food once my party has begun?
We can only add on additional pizza or ice cream on the day of the party. We must order food products the day before your party so that all meals are
prepared to order with fresh ingredients. We do not maintain extra food products
at the BounceU premises.