BounceU in Cherry Hill: Frequently Asked Questions
Is there an age limit?
BounceU is suitable for children who are at least 34 inches tall. Children under 34 inches are NOT recommended to go on the equipment. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids.
Can we just come in and play?
You are welcome to come in to play during our scheduled "open bounce" times. Please see our Open Bounce page for more information.
Can we use Free passes, coupons, Groupons, Living Social deals, etc. during any open bounce?
Free passes, coupons, Groupon, Living Social deals, etc. are not accepted during Special events, Holidays or School Holidays.
Do I have to know my head count and other options when I reserve my party?
No. We will call you about 3 days before your scheduled party date to confirm your head count. You can place an order for food and other add-ons at that time.
You say that the party includes up to 25 people. What if some parents want to stay and watch? Do they count as part of the 25?
The 25 person limit applies only to those participants who are going to play on the equipment. Parents are welcome to participate, but would then count as part of the 25. If they choose not to participate on the equipment, they are welcome to stay and watch. However, there is not a lot of extra seating in the bounce rooms and the party rooms cannot comfortably seat more than 40 people.
Can we have the bounce room for longer than an hour and 15 minutes?
Generally, this is plenty of bounce time. It is like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for an extra hour if you would like. An extra hour can be added for $100.00 in addition to the regular party price for Sunday through Friday parties and $125.00 for Saturday parties.
I don't think 45 minutes is enough time in the party room, can we have it for longer?
Yes, you can have it for an extra half hour for an additional $50 Sunday thru Friday, $60 on Saturdays
Is there an additional charge for siblings, parents, and/or caregivers?
There is no additional charge for parents/care-givers. If the total children participants exceed 25, there is a $7.95 per child charge for children to bounce only.
Is deposit required?
Yes, a $75 deposit is required for all parties.
What is the Cancelation Policy?
If you decide to cancel less then 30 days your deposit will be forfeited. Cancelation of less then 15 days of your event, the full party price will be charged to your credit card. If you choose to reschedule your party within 21 days of your event, there will be a $50.00 rescheduling fee.
Can we bring confetti, pinatas or other decorations for the party room?
No messy or dangerous party supplies can be brought into the party rooms. If these items are used, you may be subject to a clean-up fee up to $25. Decorations cannot be taped onto the walls.
Can I bring in my own food and drinks?
You are welcome to bring in your own cake. However, if you would like to serve a meal, we ask that you use our menu. We have relationships with local restaurants to cater food. They deliver hot right when you are leaving your bounce room, so it will be ready right when you are. If you order one of our meals, we will provide all-you-can-drink. If you would like us to provide drinks only, they are available for 99 cents and again, it is a bottomless cup. NO OUTSIDE FOOD OR DRINKS ARE ALLOWED EXCEPT FOR CAKE OR ICE CREAM.
I don't want to serve a full meal, can I bring in my own snacks?
We can provide a party bowl of pretzels, chips or crackers. Or you can arrange for one of our beautiful veggie trays. But please do not bring in food other than your party cake or a small container of ice cream.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
Yes. We provide all of the paper products if you purchase food items through us. However, we recommend that you bring in your own to accompany food brought in by you.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party so that all meals are prepared to order with fresh ingredients. We do not maintain extra food products at the BounceU premises.