BounceU in West Windsor: Frequently Asked Questions
Is there an age limit?
BounceU is suitable for children who are at least 34 inches tall. Children under
34 inches are NOT recommended to go on the equipment. We do encourage adults to
participate in the bounce rooms. They tend to have as much, or even more, fun than
Can we just come in and play?
You are welcome to come in to play during our scheduled "open bounce"
times. Please see our Open Bounce page for more information.
Do I have to know my head count and other options when I reserve
No. We will call you about 3 days before your scheduled party date to confirm your
head count. You can place an order for food and other add-ons at that time.
You say that the party includes up to 25 people. What if some parents
want to stay and watch? Do they count as part of the 25?
The 25 person limit applies only to those participants who are going to play on
the equipment. Parents are welcome to participate, but would then count as part
of the 25. If they choose not to participate on the equipment, they are welcome
to stay and watch. However, there is not a lot of extra seating in the bounce rooms
and the party rooms cannot comfortably seat more than 40 people.
Can we have the bounce room for longer than an hour and 15 minutes?
Generally, this is plenty of bounce time. It is like putting the kids on a treadmill
for an hour without stopping. They are usually pretty hungry and thirsty at that
point. However, you can pay for an extra hour if you would like. An extra hour can
be added for $100 in addition to the regular party price for Monday through Thursday,
but is not available Friday, Saturday or Sunday.
I don't think 45 minutes is enough time in the party room, can we
have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration,
be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take
unopened gifts home so that the children can enjoy their meal and good company in
our facility and then open presents leisurely at home. However, you can have it
for an extra half hour for an additional $50.
Can we bring confetti, pinatas or other decorations for the party
No messy or dangerous party supplies can be brought into the party rooms. If these
items are used, you may be subject to a clean-up fee up to $25. Decorations cannot
be taped onto the walls.
Is a deposit required when I am booking my party and what if I need to reschedule?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable with credit, debit or cash on the day of your party. We require a 14 day notice if you need to reschedule your party (Your party must be rescheduled within 12 months of the original party date). Remember that your deposit is non-refundable (sorry-no exceptions).
Can I bring in my own food and drinks?
You are welcome to bring in your own cake and ice cream. However, if you would like
to serve a meal, we ask that you use our menu. We have relationships with local
restaurants to cater food. They deliver hot right when you are leaving your bounce
room, so it will be ready right when you are. NO OUTSIDE FOOD OR DRINKS ARE ALLOWED
EXCEPT FOR CAKE OR ICE CREAM.
I don't want to serve a full meal, can I bring in my own snacks?
We have snack food options available; see the Party Add-Ons page
for more information. However, you are welcome to bring in your own store-bought bagged snack (chips, pretzels) to serve to your guests in the party room.
If I am bringing in my own cake, do I need to bring in my own plates
Yes. We provide all of the paper products if you purchase food items through us.
However, we recommend that you bring in your own to accompany food brought in by
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party so that all meals are
prepared to order with fresh ingredients. We do not maintain extra food products
at the BounceU premises.