BounceU in Charlotte: Frequently Asked Questions
Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but should have an adult accompanying them since the equipment is quite big. Non-walkers and young toddlers are NOT recommended to go on the equipment. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids.
Can we just come in and play?
Absolutely! Please see our Open Bounce page for more information. You are welcome to come in and play during our scheduled “Open Bounce” times which include: Walk-in Open Bounce, Cosmic Bounce and Preschool Playdate. We typically have special Open Bounce sessions during school holidays as well. We recommend reservations as we sometimes fill up, especially on holidays.
Can I bring a cake or cupcakes to Open Bounce?
We have families who come to Open Bounce and then celebrate with cake and presents at home and this is perfectly acceptable. We do not allow cake or cupcakes in the Bounce Rooms. If you wish to serve cake, food, or drinks other than items from our vending machine, you need to either purchase a Party Package or rent a Party Room. As we do frequently fill up, we cannot guarantee we will have weekend bounce times, or that our Open Bounce sessions will have space available.
Why are your hours posted on weekdays, but not for weekends?
We have set Open Bounce Hours during the week, and add them on the weekends. We host Private Birthday Parties on the weekend which means a better party experience for you – that we know for sure. On Wednesday of each week, we review our party schedule for the weekend, and then add Open Bounce events when we can. Based on our past schedules, we usually have one Bounce time in the AM and another in the PM on Saturdays, and one around mid-day and another in the afternoon on Sunday, BUT we cannot guarantee this as we frequently fill our Saturdays and Sundays with parties. We cannot take Open Bounce reservations for weekends until the weekend schedule is posted. We’ve been doing it this way since day one.
We understand you have two giant Bounce Rooms. Do we get to Bounce in both rooms?
We typically rotate Bounce Rooms every half hour to give the children a new and exciting set of inflatables to Bounce on. While your group is bouncing in one room, we may have another event (Private Birthday Party, Create & Bounce Camp, Field Trip) in another room. Remember, private means better.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who are using our equipments must have a waiver completed and signed by a parent/guardian each time they come to BounceU. For your convenience, we include our waiver in our birthday invitation, you can download it on our website, and of course we make them available at the Front Desk. Children will not be permitted to Bounce without payment and a signed waiver.
I forgot my socks, what can I do?
Everyone bouncing on the equipment MUST wear socks. Wearing socks creates a much more sanitary environment, and it preserves the integrity of the vinyl. We offer BounceU socks for sale in the lobby (see BounceU Gift Shop).
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email (Charlotte.nc@bounceu.com) and a Party Specialist will call you within 12 hours during normal weekday business hours.
Do I have to know my head count and other options when I reserve my party?
No. We will call you about 3 - 5 days before your scheduled party date to confirm your head count. You can place an order for food and other add-ons at that time. If you need to, you can change the size of your party up to 24 hours before your party.
You say that the party includes up to 8, 12, 18, or 24 people. What if some parents want to stay and watch? Do they count as part of the 24?
No, parents are not counted and always free. We host Private Parties, which means a much more controlled environment for you. Because it is more controlled, parents are allowed to bounce. We occasionally ask parents to step aside for safety reasons, during large parties or if there are too many bouncers on an inflatable.
Is there an additional charge for siblings, parents, and/or caregivers?
If a child bounces on our inflatables, they must be paid for. Non-walking infants and children that do not bounce are free; if a child does not bounce, they don't have to pay. If a sibling is brought to a party to bounce, either the Party Host or the siblings’ Parent is responsible for paying for that child. If they bounce, they are considered a bouncer and part of the party. Also, there will be a charge for any additional Party Favors given to siblings. If a Party Pro sees a child bouncing without a wristband, they will ask that child to climb off the inflatables. There is no additional charge for parents/care-givers with a paying child.
Is deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and fully refundable if cancelled 14 days before the event date. After 14 days, the deposit is nonrefundable.
What if I need to reschedule my party?
There is a $50 rescheduling fee to reschedule parties within 14 days before your party. To avoid a $50 rescheduling fee, we require at least 14 days advance notice prior to your scheduled event
Can I change the party I have booked to a different party package?
If you need to, you can change the size of your party up to 24 hours before your party. Since we are not responsible for low guest turnout, we cannot change party packages on the day of your party, or provide any refunds in such cases. Upgrades are permitted if we have the space to accommodate your extra guests. Some add-ons can be added up to the start of the party (such as pizza & drinks), while other items, such as cake, may require a couple days notice.
Can we have the bounce room for longer than an hour?
Generally, this is plenty of bounce time. It is like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for an extra hour if you would like. An extra hour can be added for $100 in addition to the regular party price for Sunday through Friday parties and $125 for Saturday parties. We cannot guarantee this extra space will be available. Extra time must be paid for in advance in addition to your deposit, and is nonrefundable.
Can we have the party room for longer than what is included in the party package?
We can reserve for you an extra 15 minutes in the party room for an additional $25 or extra 30 minutes for an additional $50. Additional party room time for Premier or Spectacular package may not available on Saturday and Sunday. Extra time must be paid for in advance in addition to your deposit, and is nonrefundable.
Can I use my own decorations and/or paper products in the party room?
The simple answer is: “Yes.” However, we reserve the right to say “No” depending on the decoration. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If these items are used, you may be subject to a clean-up fee up to $25. Piñatas with pull strings are acceptable, but must be held up by an adult.
Can I bring in my own food and drinks?
You are welcome to bring in your own cake. No other outside food or drinks are permitted. However, if you would like to serve a meal, we ask that you use our menu. We have relationships with local restaurants to cater food. They deliver hot right when you are leaving your bounce room, so it will be ready right when you are. NO OUTSIDE FOOD OR DRINKS ARE ALLOWED EXCEPT FOR CAKE.
I don't want to serve a full meal, can I bring in my own snacks?
No outside food or drinks are permitted during parties except for cake. We have many snack food options you can select: veggie tray, fruit tray, cookies, and large party bowl of snacks. Please see Party Add-Ons page for more information. But please do not bring in food other than your party cake. *You will incur a fee of $50 if non-permitted/outside food is brought to your party.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No, we provide all of the paper products (plates, napkins, utensils, and cups). If you would like to bring in special themed paper products, you may do so.
Can I order extra pizza or other food once my party has begun?
Pizza can be ordered up until the start of your party. After the start of your party, we can’t guarantee it to arrive exactly when you enter the party room. We recommend you order food products the day before your party so that all meals are prepared to order with fresh ingredients. Cakes need 48 hours notice.
Are drinks free to all of my guests?
Each party comes with a fixed number of 2-Liters: Val-U 1, U-Junior 2, Premier 3, Spectac-U-lar 4. Our Party Pros will offer the Guest of Honor and other children drinks first. If you wish, they will offer Parents whatever is left over. You may also purchase additional 2-Liters for $2.99 each to serve to the parents.
How many slices are in a pizza and how much are they?
There are 12 slices in an extra large 16” pizza and pizza is $13.99 for one toping. See our Party Add-Ons page for more options.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing one of our popular and inexpensive BounceU party favors you are welcome to bring your own. Outside Balloons are NOT allowed, however we offer many options at party store prices so you don’t have to make the stop yourself!