BounceU in Apex
3419 Apex Peakway,
Apex, NC 27502
(919) 303-3368

"From Durham, Morrisville, RTP, Cary: • Follow Hwy 55 towards Apex, Bounce... MORE

BounceU of Apex: Frequently Asked Questions

BounceU events and policies are designed to make things as easy as possible on you. We understand that you might need a few clarifications about our parties and facilities, so we've compiled a list of our most frequently asked questions and their answers.

FAQs - General

Is there an age limit?
BounceU is suitable for ages 3 to adult. Walkers up to 3 years can go in, but should have an adult accompanying them since the equipment is quite big. Non-walkers and young toddlers are NOT recommended to go on the equipment. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids.


Can we just come in and play?
You are welcome to come in to play during our scheduled "open bounce" times. Please see our open bounce page for more information.


How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email (apex.nc@bounceu.com) and our party consultant will call you within 12 hours during normal weekday business hours.


Do I have to know my head count and other options when I reserve my party?
No. We will call you about 3-5 days before your scheduled party date to confirm your head count. You can place an order for food and other add-ons at that time.


You say that the party includes up to 25 people. What if some parents want to stay and watch? Do they count as part of the 25? The 25 person limit applies only to those participants who are going to play on the equipment. Each child may be accompanied by an adult, at no cost. Parents and children under 2 years old are not considered as part of the 25 participants. For safety reasons, however, we can’t allow more than 35 bouncers total. The host parent of the party is responsible for supervision of all party participants. They may or may not choose to ask all parents to remain on site.

Is there an additional charge for siblings, parents, and/or caregivers?
There is no additional charge for parents/care-givers. If the total children participants exceed 25, additional charge will be applied for children age 2-18 years old.

Is deposit required?
A $75 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and fully refundable if cancelled 21 days before the event date.


Is deposit refundable?
The deposit is applied to the party price and fully refundable only if cancelled 21 days before the event date.(sorry – no exceptions)


What if I need to reschedule my party?
To avoid $50 rescheduling fee, we require at least 14 days advance notice prior to your scheduled event

Can I change the party I have booked to a different party package?
You can upgrade to a larger package up to 3 days prior to your party. However, to avoid additional charge, we require at least 14 days advance notice if you need to change to smaller party package.


Can we have the bounce room for longer than an hour and 15 minutes?
Generally, this is plenty of bounce time. It is like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. Based on our party scheduling, we cannot offer an extended stay in the bounce rooms. However, you may reserve 2 party slots for an additional 1 hour and 15 minutes at the regular party rate.


I don't think 45 minutes is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility and then open presents leisurely at home. We can reserve for you an extra 15 minutes in the party room for an additional $30 or extra 30 minutes for an additional $60.


Can we bring confetti, pinatas or other decorations for the party room?
You are welcome to use your own decorations and/or paper products in the party room. Decorations cannot be taped onto the walls. No messy or dangerous party supplies can be brought into the party rooms. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If these items are used, you may be subject to a clean-up fee.


I forgot my socks, what can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale in the lobby (see BounceU Gift Shop).


Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who are using our equipments must have a waiver completed and signed by a parent/guardian each time they come to BounceU. For your convenience, we include our waiver in our birthday invitation. Additional waivers are available at the front desk or on our website.

FAQs - Food and Cake

Can I bring in my own food and drinks?
You are welcome to bring in your own cake and ice cream. We are sorry, but no other outside food or drink is permitted. You may/will incur a minimum of $50 if non-permitted/outside food or drink is brought to your party.


I don't want to serve a full meal can I bring in my own snacks?
We have snack food options available; see the Party Add-Ons page for more information. Please do not bring in food other than your party cake or ice cream cups.


If I am bringing in my own cake, do I need to bring in my own plates and napkins?
We provide all of the paper products (plates, napkins, utensils, and cups).


Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party so that all meals are prepared to order with fresh ingredients. We may be able to add extra pizza, but we cannot guarantee. We do not maintain extra food products at the BounceU premises.


Are drinks free to all of my guests?
Each party includes drinks for certain amount of drinks for the participated kids (please see our Party Packages page for information). Additional drinks for adults can be purchased. Please let your party pro know if you would like to serve any guests other than the party kids.

Groupon Deal on 09/02/2011

Congratulations! Your Groupon BounceU purchase is a great value and will provide fun and exercise for you and your children!

FAQ for Two-Bounce & Five-Bounce Pass

What is Two-Bounce Pass and Five-Bounce Pass?
The Two-Bounce Pass entitles you to 2 admissions to our Open Bounce; the Five-Bounce Pass entitles you to five admissions to our public Open Bounce. You can visit us 2 times or 5 times and use 1 at a time; or you can visit us with 2 kids or 5 kids and use all of them on the same visit!

When can I use this pass?
You can use the 2-Bounce Pass or 5-Bounce Open Bounce Pass at the following scheduled Open Bounce sessions before the expiration date:

Mon-Fri: 10:00 a.m. – 12:00 p.m. Pre-school Playdate (age 7 and under only)
Mon-Fri: 12:30 p.m. – 2:30 p.m. & 3:30 p.m. – 5:30 p.m. All-Ages Open Bounces (all ages)
Tues & Thurs: 5:30 p.m. – 7:30 p.m. Family Bounce Night (all ages)
Sat: 8:45 a.m. – 10:00 a.m. Weekend Turbo Bounce (all ages)
Sun: 10:15 a.m. – 11:30 a.m. Weekend Turbo Bounce (all ages)

When does the Pass/Groupon Voucher expire?
Aug 30th, 2011

How do I redeem the Groupon Voucher?
Simply bring in your printed Groupon voucher.

Can I use the Pass/Groupon Voucher after the expiration date?
Sorry, but in accordance to the Groupon rules, the voucher cannot be used after the expiration date.

Do I have to use the 2 admissions or 5 admissions at the same time?
No, you do not. You can use one at a time or use 2 or 5 at a time. However, you do need to use all 2 admissions or 5 admissions before the expiration date.

Can I use the Pass/Groupon Voucher for events other than Open Bounce?
Sorry, but in accordance to the Groupon rules, the voucher can only be used for public Open Bounce sessions.They cannot be used to discount any other event.

Do I need reservations?
We do recommend that you make reservations. You may call us at 919-303-3368 or complete our online reservation by clicking here

For safety reasons, we do not allow more than 35 kids in the bounce stadium at one time. Walk-ins may not be allowed if we are full.

Can I just drop in to bounce?
No, we are open for specific times to bounce called Open Bounce.

Do you schedule other Open Bounce times?
Yes. We always have Open Bounce sessions on Teacher Workdays, holidays, early release days and school breaks (winter, spring break and summer vacation). We strongly recommend you join our mailing list to receive emails about our special Open Bounce sessions.

FAQ for 3-Month Bounce Pass

What is a 3-month Bounce Pass?

The 3-month Bounce Pass entitles a NAMED CHILD/PARTICIPANT unlimited admission to our public Open Bounce during the 3 months period starting from the date it was redeemed. This pass is non-transferable and intended to use by one named participant.

When can I use this pass?

You can use the 3-Month Bounce Pass at the following scheduled Open Bounce sessions before the expiration date:
Mon-Fri: 10:00 a.m. – 12:00 p.m. Pre-school Playdate (age 7 and under only)
Mon-Fri: 12:30 p.m. – 2:30 p.m. & 3:30 p.m. – 5:30 p.m. All-Ages Open Bounces (all ages)
Tues & Thurs: 5:30 p.m. – 7:30 p.m. Family Bounce Night (all ages)
Sat: 8:45 a.m. – 10:00 a.m. Weekend Turbo Bounce (all ages)
Sun: 10:15 a.m. – 11:30 a.m. Weekend Turbo Bounce (all ages)

When does the Pass/Groupon Voucher expire?

Dec 31st, 2011, you MUST redeemed the Voucher by this date, and the pass with last 3 months from the date you redeem it.

How do I redeem the Groupon Voucher?

Simply bring in your printed Groupon voucher.

Can I use the Pass/Groupon Voucher after the expiration date?

Sorry, but in accordance to the Groupon rules, the voucher cannot be used after the expiration date.

Can I use the Pass/Groupon Voucher for special events other than Open Bounce?

Sorry, but in accordance to the Groupon rules, the voucher can only be used for public Open Bounce sessions.They cannot be used to discount any other event.

Do I need reservations?

We do recommend that you make reservations. You may call us at 919-303-3368 or complete our online reservation by clicking here For safety reasons, we do not allow more than 35 kids in the bounce stadium at one time. Walk-ins may not be allowed if we are full.

Can I just drop in to bounce?

No, we are open for specific times to bounce called Open Bounce.

Do you schedule other Open Bounce times?

Yes. We always have Open Bounce sessions on Teacher Workdays, holidays, early release days and school breaks (winter, spring break and summer vacation). We strongly recommend you join our mailing list to receive emails about our special Open Bounce sessions.

FAQ for U-Jr Party (up to 15 kids) Package

What does this Party Package offer include?

A U-JUNIOR Party with 15 kids and a balloon bouquet (value up to $258)

Each U-JUNIOR PARTY includes the following:

  • 1 hour and 15 minutes play time in our PRIVATE bounce stadiums
  • 45 minutes in a PRIVATE party room
  • BounceU souvenir from our Treasure Chest for the Guest of Honor (additional souvenirs for multiple guests of honor are $5 each)
  • 1 Party Pro to accompany your group
  • Complimentary FULL-COLOR INVITATIONS for your event
  • An ORIENTATION VIDEO presentation to get your party started safely
  • Paper products included
  • Two 2-liter drinks

SORRY, NO OUTSIDE FOOD OR DRINKS ALLOWED EXCEPT FOR CAKE AND ICE CREAM.

See this link for details: U-Junior Party

What if I have more than 15 kids for the party?
There will be a $10/kid surcharge if you have more than 15 kids.

When can I use the voucher?
This Party Voucher is only available Mon-Fri (slots subject to availability). The party must happen before the expiration date.

When does this Groupon Voucher expired?
Dec 31st, 2011 – Party must happen by this date.

How do I redeem the Groupon Voucher?
Simply bring in your printed Groupon voucher.

Can I use this Groupon Voucher after the expiration date?
Sorry, but in accordance to the Groupon rules, the voucher cannot be used after the expiration date.

Can I add cakes, pizzas, goodie bags, etc to my party?
Yes, you can add any available add-ons to your party. See add-ons click here

Can I upgrade to the Bundle, Premier, or Spectac-U-lar package using Groupon Voucher?
Unfortunately, you cannot upgrade your Groupon Party voucher to the already-discounted packages like BUNDLE, Premier or Spectac-U-lar package.

Do I need reservations?
Yes. Two weeks advanced reservation is required. Since we offer private parties, party slots are subject to availability and are first come, first serve!

Once I book a party with Groupon voucher, can I reschedule the party?
To avoid a $50 rescheduling fee, we require at least 14 days advance notice prior to your scheduled event.

I already booked a party at BounceU; can I use this Groupon voucher for the booked party?
No, this Groupon voucher is for new reservations only and cannot be applied to an already booked party.

Can I use Groupon party voucher with any special promotion, coupon or discounts?
No, according to the rules, the Groupon Voucher cannot be combined with any special promotion, coupon, discounts or gift certificates.

Can I use the Groupon Voucher for events other than Party such as summer camp?
Sorry, but in accordance to the Groupon rules, the voucher can only be used for birthday parties. They cannot be used to discount any other event.

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