BounceU in North Dallas/ Carrollton: Frequently Asked Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 minutes prior to your scheduled party to allow time for check in and viewing of the BU safety video.
Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.
How many slices are in a pizza?
There are 18 slices in an extra large pizza.
What is the price of additional adult pizzas?
Adult Large: $12.00
Is there an additional charge for siblings, parents, and/or caregivers?
There is no additional charge for parents or care-givers. If the total guest count exceeds the amount included with your party package, there is a $12 per guest charge for those ages 18 months through eighteen.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What if I need to reschedule my party?
To avoid additional charges, we require at least 22 days advance to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). There is a $50 fee to cancel or reschedule your party within 8-14 days of your party date, and $100 within 0-7 days of your party date. These fees are in addition to the deposit already paid and the full price of a new party should you decide to reschedule, plus the cost of any party add-ons, that cannot be cancelled. Within 0-7 days, no party package downgrades are allowed.
Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 3 years can go in, but should have an adult accompanying them since the equipment is quite big. Non-walkers and young toddlers are NOT recommended to go on the equipment. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids.
Can we just come in and play?
You are welcome to come in to play during our scheduled "open bounce" times. Please see our Open Bounce page for more information.
Do I have to know my head count and other options when I reserve my party?
No. We will call you about 3 days before your scheduled party date to confirm your head count. You can place an order for food and other add-ons at that time.
You say that the party includes up to 25 people. What if some parents want
to stay and watch? Do they count as part of the 25?
The 25 person limit applies only to those participants who are going to play on the equipment. Parents are welcome to participate, but are required to sign a waiver release form. If they choose not to participate on the equipment, they are welcome to stay and watch. However, there is not a lot of extra seating in the bounce rooms and the party rooms cannot comfortably seat more than 40 people.
Can we have the bounce room for longer than an hour and 15 minutes?
Generally, this is plenty of bounce time. It is like putting the kids on a
treadmill for an hour without stopping. They are usually pretty hungry and
thirsty at that point. However, you can pay for an extra hour if you would
like. Please call the store for pricing details.
I don't think 45 minutes is enough time in the party room, can we have it for
longer?
It is our experience that our party hosts do an excellent job of making
the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents
have chosen to take unopened gifts home so that the children can enjoy their meal
and good company in our facility and then open presents leisurely at home. Please
call the store for pricing details.
Can we bring confetti, pinatas or other decorations for the party room?
Feel free to bring in decorations, banners, flowers, table cloths, balloons, etc.. Just nothing that will mark up the walls, floors or ceilings. If there is something you are not sure of, just ask. We will work with you in any way we can. No messy or dangerous party supplies can be brought into the party rooms. If these items are used, you may be subject to a clean-up fee. Decorations cannot be taped onto the walls.
Can I bring in my own food and drinks?
We are sorry if this is an inconvenience, but we CANNOT allow outside food to be brought into BounceU. It’s against the St. of TX Health Code.
You are welcome to bring in your own cake, or pre-packaged, individual, dry snacks. In order to qualify, the items must be individually packaged for each child and cannot be served out of a big bag. However, if you would like to serve a meal, we ask that you use our menu. We have relationships with local restaurants to cater food. They deliver hot right when you are leaving your bounce room, so it will be ready right when you are. ANY OTHER OUTSIDE FOOD OR SNACK ITEM, ICE CREAM, ETC. IS SUBJECT TO A $100 CHARGE, AND YOU WILL BE ASKED TO RETURN THEM TO YOUR CAR.
I don't want to serve a full meal, can I bring in my own snacks?
We have snack food options available; see the Party Amenities page for more information. You may bring pre-packaged, individual, dry snacks. In order to qualify, the items must be individually packaged for each child and cannot be served out of a big bag. Absolutely no ice cream, other food or drinks are allowed. If you have a question please ask. Otherwise you will be asked to return the items to your car.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
Yes. We provide all of the paper products if you purchase food items through
us. However, we recommend that you bring in your own to accompany food brought
in by you.
Can I order extra pizza or other food once my party has begun?
Yes, so long as we know BEFORE you leave the first bounce room, we can add additional pizza onto your event. Any other food items would needs to be ordered at least one day in advance of your party. We do not maintain extra food products on the BounceU Premises.