General BounceU FAQs
Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times. You should also call to check for schedule.
Kids Birthday Party Questions
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
Yes, $100. Your deposit is non-refundable/non-transferable. You may reschedule your event once, up to three weeks prior at no charge, or within 60 days of original event date, and cannot be canceled. There is a $100 fee to reschedule your event within 8-21 days, and $150 fee within 7 days of your event. Fees are payable at the time of rescheduling. If severe weather conditions on day of event are deemed unsafe to travel, you may reschedule your event at no additional charge. If the birthday child is sick, the party host must notify BounceU by 9AM the day of the event. We will do our best to cancel any scheduled entertainment, however, the party host will be responsible for the cost if it cannot be canceled.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. All adults, whether they participate or not, must first sign our standard Release.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! However, outside food only (no drinks) is permitted for a service fee. Ask for details.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for extra time if you would like. Please call for pricing details.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. However, to preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, nor tape on walls.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food or drinks other than cake or cupcakes.
"FAQ" was last updated September 16th, 2019 by