General BounceU FAQs
Is there an age limit?
Children must be 34" to play on the inflatables. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
Kids Birthday Party Questions
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. You may pay over the phone with a credit card. The deposit is applied to the party price. We accept Master Card, Visa and Discover, and American Express. Sorry, no personal checks accepted.
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email, and a party consultant will call you during normal weekday business hours.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Who do you count as party participants?
For children’s parties, anyone who is 2 - 17 years old is counted as a party participant. Parents and children under the age of 2 are FREE to join the fun!
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for extra time if you would like. Please call for pricing details.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
What if I need to reschedule my party?
Deposits are NON-REFUNDABLE You may reschedule within 30 days of the party date with an additional $100 deposit due at the time of rescheduling. If you cancel or reschedule within 7 days of your event, your deposit will be forfeited and a new deposit is required for a future booking. Cancellations due to inclement weather will be rescheduled accordingly without host incurring an additional fee.
What is your inclement weather policy?
In the event of inclement weather, or act of God, and the facility closes, we will reschedule your party anytime within two months from the original party date at no charge. I
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
How do I get invitations for my party?
After you book your party, you will receive your Booking Letter, which contains a link to the personalized Evite! You may print from their website, or use the Evite to directly email and invite your guests.
I've already booked my party. Can I change it to a different party package?
You may upgrade at any time! However, we require at least 2 days advance notice to downgrade to a smaller package.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, waivers are available on our website. We also have waiver kiosks available in the store. All electronic waivers are valid for one year.
I don't think there is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility, then open presents leisurely at home. If you would like to extend your part room time, please speak with one of our desk managers for pricing and availability.
How many slices are in a pizza, and how much are they?
There are 12 slices in a large pizza. Check out our Party Food section for details.
Other Indoor Bounce House Fun FAQs
What is the camp sign in/out procedure?
All children will need to be signed in and out by an approved parent/guardian each day. The sign in/out sheet will be with the Camp Director or the on duty Desk Manager. Camper code provided at check in will be required at pick up.
Does my child need to be potty trained to attend camp?
Yes, all children must be fully potty trained.
What are the camp hours?
Camp runs from 9:00am - 3:00pm. We have FREE early drop off available starting at 8:30am. Aftercare is available until 5:00pm, for $10.95 per child.
Do you offer early drop off and/or late pick up for camp?
Yes, Free early drop off is averrable beginning at 8:30am! Aftercare is available until 5:00pm for $10.95 + tax per child. Please contact us in advance to make arrangements.
"FAQ" was last updated September 16th, 2019 by