Do I have to know my head count and other options when I reserve my party?
No. We advise that you make the reservation for the number of guests you will be inviting. If you then find out a number of people can't make the special event, you can reduce the party size up to 48 hours ahead of time.
Is a deposit required?
A $75 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is fully refundable if cancelled at least 14 days before the event date.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, just relax at BounceU and socialize with other parents, or actually Participate! Any adult entering the Bounce Room will need to sign a waiver.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. One hour of bouncing is a lot of exercise- It’s like putting the kids on a treadmill for an hour without stopping! By the end of one hour bouncing, our guests are usually pretty tired and ready for some food and drink. We can provide pricing for additional time, but given the additional cost, don't recommend it.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit ceiling decorations, streamers, silly string, confetti, or piñatas.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes, though most guests prefer to get one of the Themed Cakes that BounceU can provide. No other outside food or drink is permitted including any other type of desert such as cookies and/or ice cream.
Can I order extra pizza or other food once my party has begun?
No. We can usually accommodate additional food requests up to 1 hour before the party, but cannot guaranty availability with less than 24 hours notice. We require 48 hours notice for any reduction in food quantity.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.