Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately 5 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit card. The deposit is applied to the party price and is fully refundable if cancelled at least 30 days before the event date.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have have our own kitchen on site, so your order will be delivered fresh and hot to your party room! We are sorry, but no other outside food or drink is permitted.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I have the bounce room for a longer amount of time?
No, in order to keep parties private we must rotate them on a set schedule. Generally the 75 minutes is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point.
I've already booked my party. Can I change it to a different party package?
We will call you 5 days prior to your party to confirm your headcount. At that time you may upgrade or downgrade your party. On the day of your party we can always upgrade you to a larger party based on the number of kids that show up, however we can not downgrade you the day of the party.
Can I order extra pizza or other food once my party has begun?
YES! With our own kitchen on site we can easily handle last minute pizza add-ons.
I don't think there is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility, then open presents leisurely at home.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What if I need to reschedule my party?
Parties may be rescheduled greater then 14 days before your party at no charge and subject to availability. Rescheduling less then 14 days to your party are subject to a $50 rescheduling fee. Changing the date or time of your party will be considered as rescheduling.
How do I get invitations for my party?
BounceU of Huntington Beach has gone green and offers access to its online e-vite system with RSVP features free of charge.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.