We’ve got huge inflatable playgrounds, endless games and even a blow-up birthday throne!
It’s just you and your invited guests in our enormous bouncy house arenas and party rooms!
You can tailor every detail of the party experience to make it as special as the birthday kid!
Is there an age limit?
BounceU is suitable for ages 18 months to adult. Walkers up to 3 years can go in, but should have an adult accompanying them since the equipment is quite big. Non-walkers and young toddlers are NOT recommended to go on the equipment. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids. Our weight limit is 175lbs. If you are over 175lbs, and have a toddler who needs assistance you are allowed to enter the equipment and assist.
Can we just come in and play?
You are welcome to come in to play during our scheduled "open bounce" times. Please see our Open Bounce page for more information or check our Events Calendar for times and to place a reservation, pay and sign on line for a guaranteed spot and faster check-in. You are also welcome to call or email the store in order to check times and place a reservation.
615-893-8386 or firstname.lastname@example.org.
Reservations are very helpful to ensure that we have the right amount of staff.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
Do I have to know my head count and other options when I reserve my party?
No, we will call you approximately 2-3 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, balloons, party favors and other add-on's at that time. You are welcome to change your package to a lower or higher package 48 hours in advance, but not the day of your event. You may add additional bouncers the day of you party for additional fee.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card or you are welcome book in person (call for our hours) or book online. The deposit is applied to the party price. If you wish to cancel your party, a 2 week notice is required. We will gladly mail you a check for $85 for your refunded deposit, we keep a $15 booking fee. You can move your party to another/date time for a $15 fee.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It is like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for an extra hour if you would like. An extra hour can be added for $100 in addition to the regular party price for Sunday through Friday parties and $125 for Saturday parties IF the times are available.
Can I order extra pizza or other food once my party has begun?
No, we must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises. We can order additional pizza within the first 15 minutes of your party start time if you wish to add. Please see the Front Desk Staff to add additional pizza.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What is your inclement weather policy?
In the event of inclement weather, or act of God, and the facility closes, we will reschedule your party anytime within one year from the original party date at no charge. If you choose not to reschedule, it will be considered a cancellation and subject to the 100% cancellation fee.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
Other Ways to Play
What is the camp sign in/out procedure?
All children will need to be signed in and out by an approved parent/guardian each day. The sign in/out sheet will be in the lobby or the designated pick up stadium. A photo ID mayl be required at pick up.
Does my child need to be potty trained to attend camp?
Yes, all children must be fully potty trained and bathroom independent. Please send extra clothes if your child is under age 5 just in case.
What are the camp hours?
Camp hours may be found on the Beyond Birthdays page of our website under Camps.
Do you offer early drop off and/or late pick up for camp?
Yes, both are available for an additional fee. Please contact us in advance to make arrangements.
Before Care must be prearranged and begins at 8 AM. After Care is available until 5:30 PM.
The Fee is $5.00 per hour per child for before/after care.
What is your policy if a child is picked up late from camp?
We offer extended care beginning at 8 AM and to 5:30 PM. Extended Care is $5.00 per child, per hour.
Before Care MUST be prearranged, however you can just give us a call if After Care is needed. We suggest you send additional snack with your child's lunch that day if he or she is staying after 3 PM.
Is a snack included as part of the camp?
Yes, one snack is included for the camp. You are welcome to bring in your own snack as long as it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name. We are a NUT FREE FACILITY, so nothing with peanuts or nuts or candy.
Is lunch included as part of the camp?
Lunch may be brought from home. If your child brings a lunch, please make sure it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name. ALL ITEMS must be NUT FREE. Please NO peanut butter, nuts or candy.
What if my child is sick during camp?
Please do not bring your child to camp if they are sick. We will not allow children who are sick to be dropped off, and any child who becomes ill during the program will need to be picked up.
"FAQ" was last updated June 23rd, 2016 by