Murfreesboro, TN
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BounceU Frequently Asked Questions


Is there an age limit?
BounceU is suitable for ages 18 months to adult. Walkers up to 3 years can go in, but should have an adult accompanying them since the equipment is quite big. Non-walkers and young toddlers are NOT recommended to go on the equipment. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more, fun than the kids. Our weight limit is 175lbs. If you are over 175lbs, and have a toddler who needs assistance you are allowed to enter the equipment and assist, but not bounce
Can we just come in and play?
You are welcome to come in to play during our scheduled "open bounce" times. Please see our Open Bounce page for more information or check our Events Calendar for times and to place a reservation, pay and sign on line for a guaranteed spot and faster check-in. You are also welcome to call or email the store in order to check times and place a reservation. 615-893-8386 or Reservations are very helpful to ensure that we have the right amount of staff.
How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. By the Governor's mandate, we are currently closed until April 30, 2020, possibly longer. We are accepting future bookings at this time. Please email us with any questions or concerns:
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event.
How often is the equipment cleaned?
We completely understand your concerns. Cleanliness is of the utmost importance at BounceU. We have policies and procedures in place to ensure a clean and safe environment for children. All guests MUST use hand sanitizer upon entering the play rooms and party rooms; hand sanitizer is available to guests throughout our facility. Highly trafficked areas of rides are disinfected between every event. We perform daily disinfecting and sanitizing with EPA-registered commercial grade disinfectant which kills 99.9% of bacteria and viruses. Highly trafficked areas of rides are disinfected between every event. In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
What forms of payment are accepted?
For your convenience, we accept cash, Visa, Mastercard, Discover and American Express. Sorry no checks.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting device (splint, sling or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables. We do have a basketball hoops game and Air Cannon Alley game the guest can play.

Birthday Party

Do I have to know my head count and other options when I reserve my party?
No, we will call you approximately 3-4 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, balloons, party favors and other add-on's at that time. You are welcome to change your package to a lower or higher package 48 hours in advance, but not the day of your event. You may add additional bouncers the day of you party for additional fee.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit card or you are welcome book in person (call for our hours) or book online. The deposit is applied to the party price. If you wish to cancel your party, a 2 week notice is required. We will gladly mail you a check for $75 for your refunded deposit, we keep a $25 booking fee. Under 2 weeks, we do NOT issue refunds for any reason however you are welcome to move your party another/date time for a $20 fee if under 2 weeks if you have a conflict, family emergency, or your child becomes ill.
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email, and a party consultant will call you during normal weekday business hours.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It is like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for an extra hour if you would like. An extra hour can be added for $100 in addition to the regular party price for Sunday through Friday parties and $125 for Saturday parties IF the times are available.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes as long as they are NUT FREE. Drinks are included in ALL party packages. You select your choice of drink + we always serve a pitcher of water. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local vendors to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.ALL of our packages include drinks for the children.
Can I order extra pizza or other food once my party has begun?
No, we must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises. We can order additional pizza within the first 10 minutes of your party start time if you wish to add. Please see the Front Desk Staff to add additional pizza.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What is your inclement weather policy?
In the event of inclement weather, or act of God, and the facility closes, we will reschedule your party anytime within one year from the original party date at no charge. If you choose not to reschedule, it will be considered a cancellation and subject to the 100% cancellation fee.
Can I have a party for more than one birthday child?
Yes, we charge $25.00 extra for the second birthday child. For the extra $25, we are happy to give you additional invitations, 1 extra 2 liter, individual birthday entrance and both children receive a crown and treasure chest item. If you are interested in more than 2 children, please inquire.
Can we open gifts in the party room?
Yes, you can open gifts in the party room. However, due to time constraints, we recommend that larger parties do not open gifts in the party room. Many parents prefer to bring the gifts home and have the child open them when they have more time to focus on each present. If you feel strongly about opening gifts and have a large party, please let us know and we will see if we can accommodate your request. If you wish to open gifts, we will happily make the gift list for you and give to you at the end of your party.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
My child has special needs,is this ok?
Of course, we can customize your party towards your child. We can lower or delete the music entirely if you wish. Any special lights, shout- outs can be customized to what you and your family would like. Your party is 100% private.
What assistance do you provide in the party room?
LOTS! First we thoroughly prepare the room so that it's all clean, tidy and organized for your group. Then, we setup the party room with any items you may have brought such as your cake and paper products. We will take care of setting the room up with the gifts. During your time in the party room, we will be there to provide more supplies or drinks, take care of the spills, and check with you from time to time to see if you need anything else.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 5-10 minutes before the party start time for check in.
How do I get invitations for my party?
After you book your party, you can pick up your FREE invitation cards, along with other party information, at BounceU. Please call first before you come, as our hours of operation vary. If you would like your invitations to be mailed to you, the mailing fee is $4.00. In addition to invitation cards, access to BounceU’s online e-vite system with RSVP features is available free of charge.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for one year.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can we start in the party room?
No, we have found that full tummies and bouncing don't mix. Our parties always begin in the inflatable arenas, one arena at a time.
Can I have access to the party room to decorate before my party?
When our party schedule permits, you may access the party room while your guests are in the bounce stadiums. Please check with the desk manager to confirm prior to your party.

Open Bounce

Do you offer weekend open bounce times?
Our focus on the weekends are our fabulous private birthday parties although sometimes we may be able to offer a 90 minute bounce time. Check our events calendar online on Friday to see if we are able to offer. We are working around our private parties,so if we do, it is limited space and bouncing will be one room at a time.

Other Ways to Play

What is the camp sign in/out procedure?
All children will need to be signed in and out by an approved parent/guardian each day. The sign in/out sheet will be in the lobby or the designated pick up stadium. A photo ID mayl be required at pick up.
Does my child need to be potty trained to attend camp?
Yes, all children must be fully potty trained and bathroom independent. Please send extra clothes if your child is under age 5 just in case.
What are the camp hours?
Camp hours may be found on the Beyond Birthdays page of our website under Camps.
Is a snack included as part of the camp?
Yes, one snack is included for the camp. You are welcome to bring in your own snack as long as it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name. We are a NUT FREE FACILITY, so nothing with peanuts or nuts or candy.
Is lunch included as part of the camp?
Lunch may be brought from home. If your child brings a lunch, please make sure it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name. ALL ITEMS must be NUT FREE. Please NO peanut butter, nuts or candy.
What does my child need to bring to camp?
Each child must wear or bring a pair of socks. Campers are also allowed to bring water bottles. Please do not bring any other personal belongings (other than lunches) as we cannot be responsible for lost or stolen items.
What if my child is sick during camp?
Please do not bring your child to camp if they are sick. We will not allow children who are sick to be dropped off, and any child who becomes ill during the program will need to be picked up. We will happily give you credit on your account to be used at a later date for camp. No refunds will be given.
"FAQ" was last updated September 16th, 2019 by

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