Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 NON REFUNDABLE deposit is required to reserve your party. You may pay over the phone with a credit card. The deposit is applied to the party price. We accept Master Card, Visa and Discover. Sorry, no personal checks accepted. Please note, all sales are final and no cash or credit refunds will be issued for any reason.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for extra time if you would like and it is available. Please call for availability and pricing details.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. For your convenience, waivers are available on our website. We also have waiver kiosks available in the store. All electronic waivers are valid for one year.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. We ask that table decorations be assembled prior to arriving, and our Party Pros will set them out in your arty room for you.
What is your inclement weather policy?
In the event of inclement weather, or act of God, and the facility closes, we will reschedule your party anytime within two months from the original party date at no charge. If you choose not to reschedule, it will be considered a cancellation and your deposit is non-refundable.
What if I need to reschedule my party?
We require at least 15 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 2 months of the original party date. Any rescheduling or cancellations within 14 days of your scheduled party date will be subject to a $100 fee due at the time of rescheduling / cancellation. Your $100 deposit is non refundable.
I've already booked my party. Can I change it to a different party package?
You may upgrade to a larger package at any time! However, we require all downgrades to be completed by the close of business on the Tuesday prior to you party. We cannot accommodate any downgrades or food removals after close of business Tuesday. Please speak with a manager to book the perfect party package for you!
How do I get invitations for my party?
After you book your party, you will receive your Booking Letter, which contains a link to your personalized Evite! You may print from their website or use the Evite to directly email and invite your guests.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
I don't think there is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility, then open presents leisurely at home. If you would like to extend your party room time, please speak with one of our desk managers for pricing and availability.
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email, and a party consultant will call you during normal weekday business hours.
Who do you count as party participants?
For children’s parties, anyone who is 2 - 17 years old is counted as a party participant. Parents are free to join the fun