Do I have to know my head count and other options when I reserve my party?
No. We will call you about 3-5 days before your scheduled party date to confirm your head count. You can place an order for food and other add-ons at that time.
Is a deposit required?
A $75 non-refundable deposit is required to reserve your party. You may pay over the phone with a credit or debit card, no checks. The deposit is applied to the party price and the balance is due and payable on the day of your party.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted. You will incur a minimum of $50 if non-permitted/outside food or drink is brought to your party.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 10-15 minutes before the party start time for check in.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party. After 14 days a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
I've already booked my party. Can I change it to a different party package?
You may upgrade to a larger package up to 2 days prior to your party. However, due to our staff scheduling requirement, we require at least 7 days advance notice to downgrade to a smaller package. After 7 days a $50 rescheduling fee applies.
Who do you count as party participants?
For children’s parties, anyone who is 2 - 17 years old is counted as a party participant. Parents and children under the age of 2 are FREE to join the fun!
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. And due to our back-to-back party scheduling, we cannot offer an extended stay in the bounce rooms. Our MEGA party package has a longer bounce room time (1.5 hours) and longer party room time (1 hour). Go to the birthday party section for more information on our MEGA party package.
I don't think there is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility, then open presents leisurely at home. You may be able to reserve an extra 15 minutes in the party room for an additional $25 or extra 30 minutes for an additional $50 based on availability. Call in advance for details.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If these items are used, you may be subject to a clean-up fee of $25.
How do I get invitations for my party?
After you book your party, we will send you the link to access BounceU’s online e-vite system.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email, and a party consultant will call you during normal weekday business hours.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk.
If you complete an Online Waiver through our website, it will be kept on file for one year.
Can I bring my own goodie bags and/or balloons?
Yes, you are welcome to bring your own goodie bags and balloons. We do recommend that you to check out our party favor options. We offer a variety of fun and cool party favors at a reasonable price!
How many slices are in a pizza, and how much are they?
There are 12 slices in a large pizza. Our pizza prices are $16 for one topping, $17 for two toppings, and $18 for 3 toppings and specialty. We also offer special pizza package deals and add-on bundles that will save you money! Check out our Party Food section for details.