General BounceU FAQs
Is there an age limit?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Each inflatable has specific height and weight requirements as indicated by the safety signs.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. The store will reopen following the guidelines of the local government orders. You can still book your party now for a future date. For easy 24/7 bookings select 'book a party' at the top of this page and book your party online today!
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event.
Kids Birthday Party Questions
Do I have to know my head count and other options when I reserve my party?
No. We will call you the Monday prior to your scheduled party date to confirm your head count. You can place your order for food and other add-ons at that time.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. Deposits are NON-REFUNDABLE You may reschedule within 30 days of the party date with an additional $100 deposit due at the time of rescheduling. If you cancel or reschedule within 7 days of your event, your deposit will be forfeited and a new deposit is required for a future booking.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have a full kitchen so your order will be served hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, at certain times we can allow additional bounce time for an additional cost. Please call to inquire!
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I order extra pizza or other food once my party has begun?
Yes, we do allow you to place additional food orders the day of your event. Some menu items may not be available upon request the date of your event. Please call to inquire about those items.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations. Pull string Pinatas are the ONLY Pinatas that are permitted.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
"FAQ" was last updated September 16th, 2019 by