General BounceU FAQs
Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
Kids Birthday Party Questions
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $75 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is fully refundable if cancelled at least 21 days before the event date. There are no exceptions to this refund policy, regardless of the time elapsed between the date you booked your event and the event date.
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email, and a party consultant will call you during normal weekday business hours.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Who do you count as party participants?
For children’s parties, anyone who is a stable walker - 17 years old is counted as a party participant. Parents are FREE to join the fun!
Can I bring in my own food and drinks?
You can bring your own cake or cupcakes but all other food and beverages must be ordered through us. Please know we insist on this policy to ensure the high quality of every party and comply with Dept. of Health’s regulations for food safety. On rare occasions, and only for concerns about food allergies or religious restrictions, we will allow a modest amount of food and/or beverages to be provided by our party customers. To be considered for this accommodation, you must submit your request to us via email at least two weeks in advance of your party date, and clearly describe the reason(s) for your request and the items you wish to supply. We will notify you via return email if your request is approved. If approved, we will charge a minimum $50 service fee.
Can I have the bounce room for a longer amount of time?
Our parties provide a very full and fun experience in the time allowed and are precisely scheduled throughout each day. Unless your event is the last event of the day it’s impossible for us to extend its length. But don’t worry— you’ll have plenty of time! NOTE: on average, opening gifts consumes about 1 minute/gift. Please consider that time requirement and when you arrive for your party, let your party pro(s) know your preference and they'll manage the party's time to your advantage.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
Yes, unless you are ordering other food items from us.
Can I order extra pizza or other food once my party has begun?
We order cakes, pizza, vegetable, fruit and breakfast pastry trays, sandwich platters and other menu items 4 days prior to your party. If you anticipate that the number of guests will be greater than you originally thought when your party details were confirmed, please telephone or email us as soon as possible and we’ll do our best to accommodate you.
What if I need to reschedule my party?
PLEASE READ THIS CAREFULLY: Party deposits are refundable up to 21 days before event. They are non-refundable if party is booked within the 3 week period IMPORTANT: If you cancel your party within 72 hours of scheduled date and time, or do not honor your party reservation (e.g, you don't appear for your scheduled event), your credit card will be charged for the full base price amount of your scheduled party AND for any food or party add-ons that you ordered. Please understand that BounceU parties are very popular, are booked well in advance and are customized to each customer's specifications, which is why we strictly enforce this policy. Much like a plane ticket, we have no way of recouping the revenue lost when a customer cancels as described above.
Can I use my own decorations and/or paper products in the party room?
Feel free to bring your own themed décor, but please note that to protect the appearance of our facilities, no tapes or adhesives are permitted nor can any decorations be hung from our ceilings. We’ll be happy to set up any themed plates, napkins and cups that you supply. PLEASE package your items, including cakes, in sturdy boxes or bags CLEARLY marked with the name of guest of honor, party date and time. This will help ensure your items arrive in your party room at the appropriate time.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for one year.
"FAQ" was last updated September 16th, 2019 by