Apex, NC
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BounceU Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
As of now, we are only open for our scheduled Summer Camp, we will reopen for 100% private parties on June 27,2020. Daily updates can occur due to local officials guidance so please check back for future updates. You can still book future parties online or call us at 919-303-3368.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (bounce arenas and party rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of sanitization procedures between events on inflatables and surfaces. This method offers far great coverage, short drying times, and a 99.9% kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. Floors and surfaces are thoroughly cleaned and disinfected daily. Party rooms: all tables and birthday thrones are thoroughly cleaned and disinfected after each event. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2. We request guests to direct any concerns on our cleaning procedures to the supervisor on duty so it can be immediately addressed.
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following: Extra Sanitizing Stations Placed throughout the facility so guests can wash hands and sanitize between arenas activities and party room. One-time Use Product implementation, such as disposable cups plates and cutlery, which will help reduce person to product contact and add an extra layer of protection. Readily available and sanitized utility carts to help you bring items to and from your car. Signage placed throughout the facility to remind and encourage all guests and staff to engage in social distancing practices.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, check in from your own device, and reduced cross-traffic between 100% private parties.
Do I need to wear a mask?
A mask is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.

General

Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms with their children.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
How often is the equipment cleaned?
We completely understand your concerns. Cleanliness is of the utmost importance at BounceU. We have policies and procedures in place to ensure a clean and safe environment for children. All children are encouraged to use hand sanitizer upon entering the play rooms and party rooms; hand sanitizer is available to guests throughout our facility. Highly trafficked areas of rides are disinfected between every event. We perform daily disinfecting and sanitizing with EPA-registered commercial grade disinfectant which kills 99.9% of bacteria and viruses.Highly trafficked areas of rides are disinfected between every event. In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.

Birthday Party

Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately 5 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time. Orders for cakes and trays must be made at least 72 hours in advance.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. You may pay over the phone with a credit or debit card or book your party at our website. The deposit is applied to the party price and the balance is due and payable on the day of your party.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, if space allows you can pay for extra time if you would like for a Party Monday-Thursday (Friday-Sunday we aren't able to add extra time). Please call for pricing details.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes, food and drinks are not allowed from outside. Due to space constraints, we do not have freezer space for ice cream cake and we do not allow cooler in the building. For your convenience we also have an extensive menu, so that everything can be delivered right to your party hot and fresh if you choose.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises. Some other food such as custom cake, fruit or veggie trays required 72 hours advanced notice.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party. After 14 days a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information.
What is your inclement weather policy?
In the event of possible inclement weather and the facility closes, we will reschedule your party anytime within two months from the original party date at no charge. If you choose not to reschedule, it will be considered a cancellation and subject to the 100% cancellation fee.
How do I get invitations for my party?
After you book your party, you will receive an email booking letter that includes access to BounceU’s online e-vite system with RSVP features, along with other party information.
I've already booked my party. Can I change it to a different party package?
You may upgrade to a large package at any time. However, due to our staff scheduling requirement, we do not downgrade out package sizes.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for one year.

Other Ways to Play

What is the camp sign in/out procedure?
All children will need to be signed in and out by an approved parent/guardian each day. The sign in/out sheet will be in the lobby or the designated pick up stadium. A photo ID will be required at pick up.
Does my child need to be potty trained to attend camp?
Yes, all children must be fully potty trained.
What are the camp hours?
The program is from 9:00am-4:00pm for Full Day Campers; 8:00am-6:00pm for Extended Day Campers; 9:00am-1:00pm for Half Day Campers on the days appropriate for the program or as outlined by the event that you signed up for.
Do you offer early drop off and/or late pick up for camp?
Yes, Early Drop off start as early as 8:00am and Late Pick up ends as late as 6:00pm. Both are available for an additional charge on a weekly basis ($30.00/$60.00)or day by day ($6.00/$12.00).
What does my child need to bring to camp?
Each child must wear or bring a pair of socks. Campers are also allowed to bring water bottles. Please do not bring any other personal belongings (other than lunches) as we cannot be responsible for lost or stolen items.
What is your policy if a child is picked up late from camp?
Please have your child picked up no later than 1:00 for Half Day; 4:00pm for Full Day; 6:00pm for Extend Day, or the appropriate pick up time. A $6 late pick-up fee will occur if your child was not picked up by 4:15pm. Additional charges will occur if your child is picked up after 6:00pm.
Is a snack included as part of the camp?
Yes, one snack is included for the camp (usually goldfish, pretzels, etc). . You are welcome to bring in your own snack as long as it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name.
Is lunch included as part of the camp?
Lunch can either be brought from home or can be purchased on a daily basis through BounceU. Lunch approximately starts around 1:00 pm (for camps) and includes cheese pizza, small cup of Ice Cream and a drink. If you bring in your lunch, please make sure it does not require refrigeration, preparation, or heating and be sure to label anything brought with your child’s full name.
What if my child is sick during camp?
Please do not bring your child to camp if they are sick. We will not allow children who are sick to be dropped off, and any child who becomes ill during the program will need to be picked up.
What is the camp cancellation/transfer policy?
If you need to transfer your camp reservation to another day, a fee of $25.00 per week or $5.00 per day will be charged. All requests for transfers must be made before the first day of your reserved camp. All camp sessions are non-refundable. Sorry no refunds or make up days allowed for missed days of camp. There are no refunds for children that are removed from the program due to any behavior that is harmful to others.
"FAQ" was last updated September 16th, 2019 by

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