Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately 5 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card or book your party at our website. The deposit is applied to the party price and is fully refundable if cancelled at least 21 days before the event date.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes, fruit trays, veggie trays, and snacks within reason, as storage space is limited. Due to storage space we do not allow coolers and we cannot heat up or keep items cold. Pizza and drinks are not allowed from outside. For your convenience we also have an extensive menu, so that everything can be delivered right to your party hot and fresh if you choose.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party. After 14 days a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk.
If you complete an Online Waiver through our website, it will be kept on file for one year.
I've already booked my party. Can I change it to a different party package?
You may upgrade to a large package at any time. However, due to our staff scheduling requirement, we do not downgrade out package sizes.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, if space allows you can pay for extra time if you would like. Please call for pricing details.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What is your inclement weather policy?
In the event of possible inclement weather and the facility closes, we will reschedule your party anytime within two months from the original party date at no charge. If you choose not to reschedule, it will be considered a cancellation and subject to the 100% cancellation fee.
How do I get invitations for my party?
After you book your party, you can pick up your FREE invitation cards, along with other party information, at BounceU. Please call first before you come, as our hours of operation vary. In addition to invitation cards, access to BounceU’s online e-vite system with RSVP features is available free of charge.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.