Charlotte, NC
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BounceU Frequently Asked Questions

COVID-19 Procedures

Do I need to wear a mask?
We follow state & local guidelines in order to be open and operate our business. If you are not vaccinated, we recommend following current guidelines and wearing a mask. Because we have many unvaccinated children and young adults in our facility, we ask that you please respect those that cannot or have not been able to get the vaccine, and stay as safe as possible.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. Floors and surfaces are thoroughly cleaned and disinfected daily. Party rooms: all tables and birthday thrones are thoroughly cleaned and disinfected after each event. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2. We request guests to direct any concerns on our cleaning procedures to the supervisor on duty so it can be immediately addressed.
When are you reopening?
We are currently OPEN for private events only. Daily updates can occur due to local officials guidance so please check back for future updates. We will be adding Open Bounce, Parent's Night Out, and Create & Bounce Camps soon!
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit cross traffic within our facility. Our parties are 100% private, which means that you do not share the Bounce Rooms or Party Rooms with any other guests. We have increased the amount of time between party start times to limit the number of people in the facility at one time.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (play arenas and celebration rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of sanitization procedures between events on inflatables and surfaces. This method offers far great coverage, short drying times, and a 99.9% kill rate for viruses and bacteria within the facility to keep our guests and employees safe.

General

Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms, but adults are only allowed on our equipment during private events, not events open to the public such as Open Bounce.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times. Open Bounce times include: Walk-in Open Bounce, Cosmic Bounce and Preschool Playdate. We typically have special Open Bounce sessions during school holidays as well. We recommend reservations as we sometimes fill up, especially on holidays.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. Wearing socks creates a much more sanitary environment, and it preserves the integrity of the vinyl. We do NOT require you to buy special socks, but we offer BounceU socks for sale at the front desk.

Birthday Party

Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time. If you need to, you can change the size of your party up to 24 hours before your party.
Is a deposit required?
A $150 deposit is required to reserve your party. You may pay over the phone with a credit or debit card, or book online. The deposit is applied to the party price and is fully refundable if cancelled at least 14 days before the event date. After 14 days, the deposit is non-refundable. If paying the deposit in cash, the full base price of the event (not including tax and gratuity) must be paid in order to book.
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! You can also book online. For your convenience, you can also request a date via email, and a party consultant will call you during normal weekday business hours.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp. We host Private Parties, which means a much more controlled environment for you. Because it is more controlled, parents are allowed to bounce. We occasionally ask parents to step aside for safety reasons, during large parties.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. However, you can pay for extra time if you would like. An extra hour can be added for $125, in addition to the regular party price for all parties. We do NOT sell extra time in 30 minutes blocks. Also, we cannot guarantee this extra space/time will be available. Extra time must be paid for in advance in addition to your deposit, and is nonrefundable.
Who do you count as party participants?
If a child bounces on our inflatables, they must be paid for. Non-walking infants are free because they are not bouncing. If a sibling is brought to a party to bounce, either the Party Host or the siblings’ Parent are responsible for paying for that child. Since we are a private party facility, we do not have Walk-in play mixed with our parties, and therefore any sibling would be with the party. If they bounce, they are considered a bouncer and part of the party. Also, there will be a charge for any additional Party Favors given to siblings. If a Party Pro sees a child bouncing without a wristband, they will ask that child to climb off the inflatables.
Can I bring in my own food and drinks?
NO OUTSIDE ICE CREAM, FOOD, SNACKS, DESSERTS OR DRINKS ARE ALLOWED EXCEPT FOR CAKE OR CUPCAKES. We are not offering cakes or cupcakes at this time, so that is something you would need to be responsible for. If you would like to serve a meal, we require that you use our menu. We work with a local pizza vendor to provide pizza and other food. We reserve the right to refuse any and all outside food or drinks, and/or refuse service to you if any outside food or drink is brought in.
Can I order extra pizza or other food once my party has begun?
Pizza can be ordered up until the start of your party. After the start of your party, we can’t guarantee it to arrive exactly when you enter the party room and therefore do not add extra pizza after the party begins. We recommend you order food products the day before your party so that all meals are prepared to order with fresh ingredients. We do not maintain extra food products on the BounceU premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own. We also provide disposable cake/pie cutters for each party.
Can I use my own decorations and/or paper products in the party room?
The simple answer is: “Yes.” However, we reserve the right to say “No” depending on the decoration. To preserve the integrity of our party rooms, we do not permit ceiling decorations, streamers, silly string, or confetti of any kind. We also do not allow piñatas requiring a bat/stick to break it open. All of these items will be refused. Piñatas with pull strings are acceptable, but must be held up by an adult and cannot be affixed to the wall or ceiling. We have two sets of wiring with clips for hanging banners, signs and backdrops in each Party Room. No tape or any adhesive or any kind can be added to the floor or walls, including themed carpets or walkways/runways.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing one of our popular and inexpensive BounceU party favors you are welcome to bring your own. We offer many options at party store prices so you don't have to make the stop yourself!! Have you ever tried to drive with a bundle of balloons in your car, or manage that bundle on a windy day? We don't recommend it! We can blow up your balloons for $1 each for regular size latex, $2 for jumbo balloons, while our helium lasts. Once we run out, we don't expect anymore helium until the end of the summer due to helium shortages.
I've already booked my party. Can I change it to a different party package?
You can change the size of your party up to 24 hours before your party. Since we are not responsible for low guest turnout, we cannot change party packages on the day of your party, or provide any refunds in such cases. Upgrades are permitted if we have the space to accommodate your extra guests. Some add-ons can be added up to the start of the party (such as pizza & drinks), while other items may require a couple days notice. If you wait until the last minute to add any item to your party, we cannot guarantee we will have everything we offer in stock.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party without penalty. Within 14 days of your event, a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
I don't want to serve a full meal. Can I bring in my own snacks?
No outside food or drinks are permitted during parties except for cake or cupcakes. We have many snack food options you can select. Please see Party Food and Add-Ons page for more information. Please do not bring in food other than your party cake or cupcakes. We reserve the right to charge you an additional fee if non-permitted/outside food is brought to your party, or refuse service to you including canceling your event.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
How do I get invitations for my party?
When you book your party, a booking letter is automatically sent to you containing a link to Evites, which contains an RSVP style system so that you can personalize your Evites and track who is coming to your event. This email regularly goes in to spam boxes, so if you do not see it within an hour of booking, check your spam box. After you book your party, you can also pick up paper invitations at BounceU. Please call first before you come, as our hours of operation vary. In addition to invitation cards.
I don't think there is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility. If our schedule allows, we can add an additional 30 minutes to your Party Room time for $60. We do not sell extra Party Room time in smaller blocks than 30 minutes. Also, we cannot promise this extra time will be available unless it is added to your party in advance.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, ALL GUESTS who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional access to sign the waivers will be available during check in. Children will not be permitted to Bounce without payment and a signed waiver. If you complete an Online Waiver through our website, it will be kept on file for one year, but you will need to check in for each event you attend.
How many slices are in a pizza, and how much are they?
Our pizza is cut in to 10 slices and is $15.00 for a Large one-topping pizza. Check out our Party Food section for details.

Open Bounce

Do you offer weekend open bounce times?
Our focus on the weekends are our fabulous private birthday parties although sometimes we may be able to offer a public open bounce time. All events are subject to change but weekend bounce sessions are updated frequently. You can also sign up for our newsletter to receive weekly updates. Check our events calendar online each week to see if we are able to offer any Walk-in play. We are working around our private parties, so if we do, it is limited space and bouncing will be one room at a time.

Other Ways to Play

What are the camp hours?
Camp sessions can be found under the "other ways to play" portion of our website. Camp is hosted when CMS students are out of school and reservations are strongly encouraged. If you would like to reserve a spot in one of our camps, you can sign up through the calendar on our website.
Do you offer early drop off and/or late pick up for camp?
Yes, both are available for an additional fee. Please contact us after reserving online in advance to make arrangements. We will not be open for extended hours unless it is paid for in advance.
What is your policy if a child is picked up late from camp?
A late fee will apply if your child is picked up after the mandatory pick-up time.
What if my child is sick during camp?
Please do not bring your child to camp if they are sick. We will not allow children who are sick to be dropped off, and any child who becomes ill during the program will need to be picked up.
What does my child need to bring to camp?
Each child must wear or bring a pair of socks. Campers are also allowed to bring water bottles. Please do not bring any other personal belongings (other than lunches) as we cannot be responsible for lost or stolen items.
Is a snack included as part of the camp?
Yes, one snack is included for the camp. You are welcome to bring in your own snack as long as it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name.
Does my child need to be potty trained to attend camp?
Yes, all children must be fully potty trained.
Is lunch included as part of the camp?
Lunch may be brought from home, or can be purchased from BounceU each day. If your child brings a lunch, please make sure it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name.
"FAQ" was last updated September 16th, 2019 by

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