Do I need to wear a mask?
Due to New St. Louis County regulations All Adults and children over 10 must wear masks while in public spaces if not fully vaccinated. The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. We have Increased cleaning frequency, sanitize all high touch surfaces between each party, and at the end of each day. Detailed checklists are utilized to enforce routine cleaning standards.
When are you reopening?
We are excited to announce that we are now fully open!
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (play arenas and celebration rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of sanitization procedures between events on all touch surfaces within the facility to keep our guests and employees safe. Our Party Pros wear masks, use single-use gloves, and practice rigorous hand-washing. Our supervisors, managers, party planners, and cleaning/sanitizing staff will also be utilizing appropriate PPE.
Is there an age limit?
BounceU is suitable for all ages. All bouncers must be able to walk and those very small bouncers should have an adult accompanying them since the equipment is quite big. Non-walkers are NOT allowed to go on the equipment.
Can we just come in and play?
Absolutely! Please see our Events Calendar page for more information. Reservations are required so call early.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 deposit is required to reserve your party ($150 if booked within 2 weeks of party date). You may pay over the phone with a credit card or come in to the store & pay by cash or credit. No checks accepted. The deposit is applied to the party price and is fully refundable if cancelled at least 30 days before the event date.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
The 25 person limit applies only to those participants who are going to play on the equipment. Parents are welcome to participate, but would then count as part of the 25. If they choose not to participate on the equipment, they are welcome to stay and watch.
Can I have the bounce room for a longer amount of time?
Based on our party scheduling, we cannot offer an extended stay in the bounce room. Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point.
Can I bring in my own food and drinks?
You are welcome to bring your own NON_REFRIGERATED cake or cupcakes due to its personal nature. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to deliver food, so your order will be served hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I order extra pizza or other food once my party has begun?
No. We must order food products 3-4 days before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If these items are used or if there is any extra cleanup that BounceU must due from your party you may be subject to a clean-up fee up to $25.
I don't want to serve a full meal. Can I bring in my own snacks?
We have food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than a non-refrigerated cake or cupcakes.
I don't think there is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility, then open presents leisurely at home.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our online birthday invitation, and additional waivers are available in our lobby. If you complete an Online Waiver through our website, it will be kept on file for one year.
"FAQ" was last updated September 16th, 2019 by