Do I need to wear a mask?
Yes, adults and kids over 2 years must properly wear a mask, covering their nose and mouth AT ALL TIMES. Sorry, no exceptions.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. Floors and surfaces are thoroughly cleaned and disinfected daily. Party rooms: all tables and birthday thrones are thoroughly cleaned and disinfected after each event. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events. We request guests to direct any concerns on our cleaning procedures to the supervisor on duty so it can be immediately addressed.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (play arenas and celebration rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. We have spaced out starting times of events to allow for social distancing and to allow more time for cleaning and disinfecting.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks and reduced cross-traffic between 100% private parties. In addition, we have spaced out starting times of events to allow for social distancing. Maximum capacity 35 people per party.
Is there an age limit?
BounceU is suitable for ages 2 to adult. However anyone who is 1 - 17 years old is counted as a participant. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders(34 inches) children that do not meet the required height will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Events Calendar for scheduled Open Bounce times.
I forgot my socks! What can I do?
EVERYONE - Parents and kids - MUST wear socks in the Bounce Arenas. We offer socks for sale at the front desk
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting device (splint, sling or brace) will not be permitted to participate on the inflatables.
What forms of payment are accepted?
For your convenience, we accept cash, Visa, Mastercard, Discover and American Express. Sorry no checks.
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is non-refundable.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Who do you count as party participants?
For children’s parties, anyone who is 1 - 17 years old is counted as a party participant. Parents are FREE to join the fun!
What assistance do you provide in the party room?
LOTS! First we thoroughly prepare the room so that it's all clean, tidy and organized for your group. Then, we setup the party room with any items you may have brought such as your cake and paper products. We will take care of setting the room up with the gifts. During your time in the party room, we will be there to provide more supplies or drinks, take care of the spills, and check with you from time to time to see if you need anything else.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! No other outside food or drink is permitted including any other type of desert such as Ice Cream Cake, cookies and/or ice cream.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string or confetti. Pull string Pinatas are the ONLY Pinatas that are permitted.
Can I bring my own goodie bags and/or balloons?
Yes, you are welcome to bring your own goodie bags and balloons. We do recommend that you to check out our party favor options. We offer a variety of fun and cool party favors at a reasonable price!
What is your inclement weather policy?
In the event of inclement weather, or act of God, and the facility closes, we will reschedule your party anytime within two months from the original party date at no charge. If you choose not to reschedule, it will be considered a cancellation and subject to the 100% cancellation fee.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
How do I get invitations for my party?
After you book your party, you can pick up your FREE invitation cards, along with other party information, at BounceU. Please call first before you come, as our hours of operation vary. If you would like your invitations to be mailed to you, the mailing fee is $ 5.00. In addition to invitation cards, access to BounceU’s online e-vite system with RSVP features is available free of charge.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for one year.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can we start in the party room?
No, we have found that full tummies and bouncing don't mix. Our parties always begin in the inflatable arenas, one arena at a time.
Can my guests return to play after the party room?
Unfortunately, guests may not re-enter the arenas after playtime. Since our parties are 100% private,other parties will be utilizing the facility.
Do you offer weekend open bounce times?
Our focus on the weekends are our fabulous private birthday parties although sometimes we may be able to offer a 60 minute bounce time. Check our events calendar online on Friday to see if we are able to offer. We are working around our private parties, so if we do, it is limited space and bouncing will be one room at a time.
Other Ways to Play
What is the camp sign in/out procedure?
All children will need to be signed in and out by an approved parent/guardian each day. The sign in/out sheet will be in the lobby or the designated pick up stadium. A photo ID will be required at pick up.
What are the camp hours?
Camp hours are 9 am - 12 pm
What does my child need to bring to camp?
Each child must wear or bring a pair of socks. Campers are also allowed to bring water bottles. Please do not bring any other personal belongings as we cannot be responsible for lost or stolen items.
What if my child is sick during camp?
Please do not bring your child to camp if they are sick. We will not allow children who are sick to be dropped off, and any child who becomes ill during the program will need to be picked up.
Is a snack included as part of the camp?
Yes, one snack is included for the camp. You are welcome to bring in your own snack as long as it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name.
Does my child need to be potty trained to attend camp?
Yes, all children must be fully potty trained.
"FAQ" was last updated September 16th, 2019 by