Elmsford, NY
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BounceU Frequently Asked Questions

COVID-19 Procedures

Do I need to wear a mask?
The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance. (As our staff will be) unless a health condition prevents you from doing so.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. All equipment and high touch surfaces are cleaned and disinfected with commercial fogging machines, Party rooms: all tables and birthday thrones are thoroughly cleaned and disinfected after each event with UV lights. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
When are you reopening?
We are excited to announce that we are OPEN!. Daily updates can occur due to local officials guidance so please check back for future updates.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties, clear plexiglass partitions at our front counter and signage throughout the store, and have spaced out parties to limit the number of guests in the building at one time.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (play arenas and celebration rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of sanitization procedures between events on inflatables and surfaces. This method offers far great coverage, short drying times, and a 99.9% kill rate for viruses and bacteria within the facility to keep our guests and employees safe.


Is there an age limit?
Our recommended age is 2yrs to 10yrs. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders vary from ride to ride. Children that do not meet the required heights will not be allowed to ride. Non-walkers and young toddlers are NOT allowed to go on the equipment. They are encouraged to enjoy the toddler area or any of the interactive games. Adults are not allowed on the inflatables under any circumstances in order for us to comply with State Regulations, and Manufacturer and Insurance requirements. Please do not ask to compromise safety. Please consult with the Store Manager prior to booking for guests with special needs that will be riding the amusements to ensure your specific circumstance can be accommodated.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times. Please keep in mind our Open Bounce sessions are very popular, reservations are strongly recommended to avoid disappointment.
What are the BounceU General Guidelines and Policies?
BounceU reserves the right to deny admission to or remove any person that does not adhere to the following store policies and guidelines: 1. All persons (children, adults, infants, grand-parents, etc.) must check-in, sign the waiver, review all safety requirements and procedures, and receive a wrist band before entering the Bounce Arenas and Party Rooms. 2. All guests must follow instructions and guidance from the Managers and Staff. Belligerent behavior towards staff or guests will not be tolerated. 3. NO alcohol or other illicit/illegal substances are allowed on the premises under any circumstances. Patrons determined to be under the influence (Alcohol, Drugs, etc.) will be asked to leave immediately. 4. Absolutely NO weapons are allowed on the premises under any circumstances.
What is the best way to dress for a visit to BounceU?
All guests must wear attire appropriate for a family-oriented environment. Attire that is not appropriate for a family-oriented environment may result in refusal of admittance or removal from the facility. Our attire policy includes but is not limited to the following: 1. Clothing which, by nature, exposes excessive portions of the skin that, again, may be viewed as inappropriate for a family environment. 2. Clothing with objectionable material (see-through), including obscene language or graphics (this also applies to tattoos). 3. Costumes and costume masks, which may not be worn by Guests 14 years of age or older. Exceptions are reserved for specific Halloween and Christmas events - please contact the store for more details or consult with a manager.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
Inclement weather policy.
If there is inclement weather it is at the discretion of the store if canceling or rescheduling will occur. If receiving a refund, please allow 7-10 business days from the date of cancellation notice.

Birthday Party

Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
Deposits are non-refundable. If party is cancelled more than 14 days prior to your event, we can either provide store credit or put it on hold for a future party (must be within 60 days of the original date). Cancellations within 14 days of event will be forfeited and the full amount of the deposit lost. Changing the time or the date of the party is allowed if done with more than 14 days prior to the event. There is $75 fee to change the time or date of a party within 14 days of the event date. INCLEMENT WEATHER: If there is inclement weather it is at the discretion of the store if canceling or rescheduling will occur. If receiving a refund, please allow 7-10 business days from the date of cancellation notice.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents.
Can I have the bounce room for a longer amount of time?
Unfortunately, time cannot be added on the day of your event due to scheduling and staffing constraints. However, when booking your party, you can pay for extra time if you would like as long as the schedule can accommodate your request. Please call for availability and pricing details.
Can I bring in my own food and drinks?
ONLY FOOD FROM OUR CATERING MENU IS PERMITTED. Outside food is NOT allowed. Please consult with our Store Management Team for any special considerations or accommodations. We will do our best to accommodate most special food orders and needs. Please refer to our catering menu: https://www.bounceu.com/paramus-nj/birthday-parties/food/ ABSOLUTELY NO FOOD CAN BE CONSUMED OUTSIDE OF OUR PARTY ROOMS. Please note, ABSOLUTELY NO ALCOHOL may be brought into our facility or to any event. Any guests violating our policy may be asked to leave immediately.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. However, please keep in mind there is only 10 minutes to decorate, so please keep decorations to a minimum. Pinatas must be purchased as a BounceU add-on. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, etc. An additional charge will be levied for any outside arts, crafts, painting or violation of any store policies. Multiple events occur in the facility at once. THE PARTY ROOM IS NOT AVAILABLE UNTIL THE PRIOR EVENT IS COMPLETED. As soon as the prior event ends, the Party Room is prepped including cleaning, setup, and decorated for your specific event by your Party Pros, allowing the Party Host 10 minutes to decorate.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
"FAQ" was last updated September 16th, 2019 by

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