Charlotte - Matthews, NC
Book a Party

BounceU Frequently Asked Questions

COVID-19 Procedures

Do I need to wear a mask?
In compliance with local mandates face masks are no longer required. They are optional.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (play arenas and party rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space regularly. We sanitize and disinfect with EPA-registered commercial grade disinfectant which kills 99.9% of bacteria and viruses.


Is there an age limit?
Our Private Birthday parties are suitable for kids under 12 years old. We have two large arenas filled with HUGE inflatable slides, obstacle courses, bounce houses, a few arcade games, and dedicated toddler areas for kids 3 and under. Our inflatable rides are quite big. Our slides have a minimum height requirement of 34 inches and a maximum weight limit of 200lbs for all inflatables. Children that do not meet the required height will not be allowed to use the slides. They are encouraged to enjoy the bounce houses, obstacle courses, and toddler areas. Non-walkers and young toddlers are NOT allowed to go on the large inflatables.
Can we just come in and play?
We offer Open Bounce sessions throughout the week and occasionally on the weekends based on space available. Available times are posted on our online calendar a few days prior to the event. Open Bounce sessions are only available to kids under 12 years Sessions are $15 + tax per child A parent or guardian over 18 years old must stay with the kids. This is NOT a drop-off event.
How often is the equipment cleaned?
Safety and cleanliness are of the utmost importance at BounceU. We have policies and procedures in place to ensure a clean and safe environment for everyone. We use EPA-registered commercial grade disinfectant which kills 99.9% of bacteria and viruses. Spray misters are used to sanitize the inflatable arenas. The lobby area, party rooms and bathrooms are cleaned and disinfected regularly. Hand sanitizing stations are available throughout the facility. As a reminder, our parties are 100% private, so you will only be sharing the party space with your invited guests.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. If you forget yours, we offer socks for sale at the front desk.

Birthday Party

Do I have to know my head count and other options when I reserve my party?
We will call you the week of your scheduled party date to confirm your head count. You can confirm all the details then. Additional food items, balloons, and experiences can be added at that time too. All food items are catered in and must be ordered and confirmed no later than the Wednesday prior to your event.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is fully refundable if cancelled at least 14 days before the event date. After 14 days, the deposit is non-refundable.
How do I schedule a BounceU party?
It's easy! Just click the Book A Party button at the top of our website or give us a call and we will be happy to reserve your special day and time!
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax and socialize with other parents. Everyone attending the party will be required to complete our standard Release Waiver before going into the party. We host Private Parties, which means a much more controlled environment for you. Because it is more controlled, parents are allowed to participate as long as they do not exceed the 200lbs weight limit for all of our inflatables.
Can I have the bounce room for a longer amount of time?
Extra time may be added to the party based on availability. An extra 30 minutes may be added for $75 and 60 minutes is $150. This is in addition to the regular party price. We cannot guarantee that the extra space/time will be available. Extra time must be paid for in advance in addition to your deposit, and is nonrefundable. Please contact us directly to check availability.
Who do you count as party participants?
Anyone between the age of 1 year upto 18 years counts towards the kid count on our private parties. Everyone attending a party is required to check in with the Front Desk prior to going into the party. We will keep track of all kids that have been checked in for each party and provide the Party Host a final kid count with their final bill. Any children over their allotted kid count will be an additional $15 per child. This additional amount will be reflected on the final bill.
Can I bring in my own food and drinks?
Can I order extra pizza or other food once my party has begun?
Pizza can be ordered up until the day prior to your party. If additional pizzas are needed the day of, please check with the front desk. All food items are catered in, therefore, we cannot guarantee availability the day of the party. All other food items must be ordered in advance. We do not maintain extra food products on the BounceU premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
We are happy to provide plates, cups, napkins, and utensils for your party. The ones we provide are generic white, so if you have a specific theme or want a specific color, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You may bring in simple decorations - like: balloons, themed plates, cups, napkins, and a small banner. We generally operate with back to back parties, therefore, due to time restrants, we only have 15 minutes to setup your decorations in the party room. Drop your items off with the Front Desk at arrival and we will store them until your party room is available for setup approximately 1hour after your party has started. We will store them while your group plays in our arenas and while your group is in the 2nd arena, your Party Pro will setup your decorations in the party room. We do not permit anything taped or stuck to any surfaces and do not allow anything with confetti, streamers, or silly string. If these items are used, you will be subject to a $100 clean-up fee.
Can I bring my own goodie bags and/or balloons?
We offer a fabulous BounceU branded Goodie Bag that may be added to your party and given to your guests as they leave. It is filled with a small inflatable and toys. Otherwise, you are welcome to bring your own. You may also bring in helium inflated balloon as long as they do not have confetti inside. All balloons must be taken with you at the end of your party. Upto a $100 clean-up fee may be assessed for any popped balloons left inside or outside of the facility.
I've already booked my party. Can I change it to a different party package?
You can change the size of your party up to the day before and must speak to us directly to confirm the change. Since we are not responsible for low guest turnout, we cannot change party packages on the day of your party, or provide any refunds in such cases. Upgrades are permitted if we have the space to accommodate your extra guests. Some add-ons can be added based on availability up to the start of the party. Please check with the front desk for options.
What if I need to reschedule my party?
Parties may be rescheduled or cancelled up to 14 days before your party day for any reason without any penalty. Parties are non-refundable 14 days or less prior to your party day, however, you may change your date or time for a $50 rescheduling fee. No changes are allowed the day of the party.
I don't want to serve a full meal. Can I bring in my own snacks?
You may bring in cake, cupcakes, or cookies, however, no other outside food or drinks are permitted.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
How do I get invitations for my party?
After you book your party, you will receive a booking letter confirmation that includes a link with digital and printable invitations.
I don't think there is enough time in the party room, can we have it for longer?
Extra time may be added the week of the party based on availability. An extra 30 minutes may be added for $75 and 60 minutes for $150. This is in addition to the regular party price. We cannot guarantee that the extra space/time will be available. Extra time must be paid for in advance in addition to your deposit, and is nonrefundable. Please contact us directly to reserve this space.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, ALL GUESTS who enter our arenas must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. Children will not be permitted to Bounce without payment and a signed waiver.
How many slices are in a pizza, and how much are they?
Premier Plus and Spectacular Party packages include large one-topping pizza for the kids. Each pizza is cut into 12 slices. Additional pizzas are available for purchase. Large one-topping $15; two topping $16; specialty pizzas $18. Gluten free and dairy free available upon request. Check out our Party Food section for details.
Can I have access to the party room to decorate before my party?
We generally opearate with back to back parties. Each party will have a maximum of 15 minutes of time allocated to decorate their party room before their guests rotate into their room. Due to the limited time to decorate, all decorations must be preassembled.
Can my guests return to play after the party room?
Unfortunately, guests may not re-enter the arenas after playtime. Since our parties are 100% private,other parties will be utilizing the facility.

Open Bounce

Do you offer weekend open bounce times?
Open Bounce sessions are scheduled around our booked Private Parties and Playdates. We generally offer sessions during the week and occasionally on the weekends when space is available. Available sessions are posted on our online calendar a few days prior to the session.
"FAQ" was last updated September 16th, 2019 by

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