General BounceU FAQs
Is there an age limit?
BounceU is suitable for ages 18 months ( 32" ) to adult. Walkers under 32" can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times. Llink to calendar https://eres.bounceu.com/calendar.php?store_id=223
Kids Birthday Party Questions
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately 5 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time. You have until the day before your party to change your party package without penalty. The day of your party your party package CAN NOT CHANGE.
Is a deposit required?
A $150 deposit is required to reserve your party. You may book a party on line, over the phone or in person with a credit or debit card. The deposit is applied to the party price and is NON refundable.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver .
Can I bring in my own food and drinks?
You are welcome to bring your own bakery cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. They are usually pretty hungry and thirsty at that point. However, you can pay for extra time if you would like for either our bounce rooms or party room. Please call the store for times and pricing details.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
What if I need to reschedule my party?
Your deposit in non-refundable but, in the case of emergency, you may reschedule your event up to three weeks prior to your event for no charge. After that, there is a $100 fee to move your event within 8-21 days, and a $150 fee within 7 days of your event. Fees are payable at the time of rescheduling. Events may be rescheduled 1 time, and once rescheduled, cannot be canceled.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
I don't want to serve a full meal. Can I bring in my own snacks?
We have an extensive adult food menu including lighter foods and snacks. Please see our Party Add-Ons page for more information. You are not allowed to bring in any food other than cake or cupcakes.
"FAQ" was last updated September 16th, 2019 by