Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event.
How often is the equipment cleaned?
We completely understand your concerns. Cleanliness is of the utmost importance at BounceU. We have policies and procedures in place to ensure a clean and safe environment for children. All children are encouraged to use hand sanitizer upon entering the play rooms and party rooms; hand sanitizer is available to guests throughout our facility. Highly trafficked areas of rides are disinfected between every event. We perform daily disinfecting and sanitizing with EPA-registered commercial grade disinfectant which kills 99.9% of bacteria and viruses. Highly trafficked areas of rides are disinfected between every event. In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk. Children size is at $3.99 a pair, adult size $4.99.
What options are available in the party room?
We have 4 large tables for guests to sit comfortably and 1 cake table. Guest can bring their own balloons, goodie bags, and simple decorations. Unfortunately, we are not permitted to have ANY PARTY PLANNERS OR EVENT DECORATORS or elaborate CAKE/DESSERT tables. We do not permit ceiling or wall decorations, streamers, silly string, confetti. We offer music in the party rooms as well as special effects lighting, if guest has purchased the Cosmic Package.
What forms of payment are accepted?
For your convenience, we accept cash, Visa, Mastercard, Discover and American Express. Sorry no checks nor large bills.
Do I have to know my head count and other options when I reserve my party?
NO. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
YES. A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is fully refundable if cancelled at least 21 days before the event date.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
NO. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I have the bounce room for a longer amount of time?
YES, EXTRA TIME MUST BE RESERVED AT TIME OF BOOKING. Generally, this is plenty of bounce time. After about 75 minutes of non-stop bouncing in two Bounce Rooms, they are usually pretty hungry and thirsty at that point. But you can pay for extra time if you would like. Additional bounce time must be reserved at the time of booking. Last minute extension may not be available depends upon party booking status for the day. Extra 30 mins of bounce room time for $60 and extra 60 mins for $100.
Who do you count as party participants?
For children’s parties, anyone who is 2 - 17 years old is counted as a party participant. Number of kids in Party Package includes the Birthday Child. Parents and children under the age of 2 are FREE to join the fun!
Can I bring in my own food and drinks?
YES. You are welcome to bring dry snacks, bottle water, sweets (candy, etc.), birthday cake and desserts. If you need additional food for guests, we ask that you consider our menu and order from us. We have relationships with local restaurants to cater food, so your order will be delivered hot to your Party Room! You can bring in your own food for $20.00 per tray. NO PIZZA or OUTSIDE SODA, JUICE, NO CROCKPOTS, CHAFFING DISHES, OR HOT PLATES.
Can I order extra pizza or other food once my party has begun?
NO. All food has to be ordered the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU Orange premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
NO. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party. After 14 days a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
Can I use my own decorations and/or paper products in the party room?
YES. You are welcome to use your own balloons, table decorations such as centerpieces or table cloths. To preserve the integrity of our party rooms, we do not permit streamers, silly string, confetti, wall/ceiling decoration or piñatas (pull-string pinatas are OK).
Can I bring my own goodie bags and/or balloons?
YES. You are welcome to bring your own goodie bags and balloons. We do recommend that you to check out our party favor options. We offer great BounceU Goodie Bags filled with toys kids love and a variety of Balloon Bouquets with different themes.
I don't want to serve a full meal. Can I bring in my own snacks?
YES. You can bring in dry snacks such as chips, pretzels, etc. without being charge for outside food. Please see our Party Add-Ons page or call us at (714) 744-5867 for more information.
I've already booked my party. Can I change it to a different party package?
YES. You may upgrade to a larger package up to 2 days prior to your party. However, due to our staff scheduling requirement, we require at least 7 days advance notice to downgrade to a smaller package.
What happens if my guests or I arrive late? Can I get a time extension?
ABSOLUTELY NO. Unfortunately we cannot extend your party time when you or your guests arrive late unless there's available timeslot immediately after your party. If we extend the time for your party and there is a party or parties immediately after yours, all parties after yours will be delayed. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in. If your party starts late, you will still be liable for the full amount of the party package. NO EXCEPTIONS
How do I get invitations for my party?
WE HAVE E-VITE TO SEND INVITATIONS ONLINE. After you book your party, we will send you a booking/confirmation letter via email which includes electronic invitation ("e-vite") to your guests. You can access BounceU's online e-vite system with RSVP features available free of charge.
Is each guest, including adults, required to have a completed/signed waiver?
YES! For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday e-vite, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for one year.
I don't think there is enough time in the party room, can we have it for longer?
YES, EXTRA TIME MUST BE RESERVED AT TIME OF BOOKING. We recommend to open gifts at home to save the time spent in Party Room so kids can enjoy their meal. However, you can pay for extra party room time if you would like. We require the additional party room time to be reserved at the time of booking. Last minute extension may not be available depends upon party booking status. Extra 30 mins of party room time for $65 and extra 60 mins for $100.
How many slices are in a pizza, and how much are they?
There are 10 slices in a large pizza. Our pizza prices are $17 for one topping, $18 for two toppings, and $19 for 3 toppings and specialty. We also offer special pizza+drink bundle deals and add-on bundles that will save you money! Check out our Party Food section for details.
Can I have access to the party room to decorate before my party?
NO. Our staff will take care of everything for you while you and your guests are bouncing. Once the party room is set up, we will bring you in before your guests to make any final adjustments! No Exceptions.
Other Ways to Play
What is the camp sign in/out procedure?
All children will need to be signed in and out by an approved parent/guardian each day. The sign in/out sheet will be in the lobby or the designated pick up stadium. A photo ID will be required at pick up.
Does my child need to be potty trained to attend camp?
Yes, all children must be fully potty trained. Recommended camper age is 4 and above.
What are the camp hours?
Camp hours may be found on the Beyond Birthdays page of our website under Camps.
Do you offer early drop off and/or late pick up for camp?
Yes, both are available for an additional fee. Please contact us in advance to make arrangements.
What does my child need to bring to camp?
Each child must wear or bring a pair of socks. Campers are also allowed to bring water bottles. Please do not bring any other personal belongings (other than lunches) as we cannot be responsible for lost or stolen items.
Is a snack included as part of the camp?
Yes, one snack is included for the camp. You are welcome to bring in your own snack as long as it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name.
Is lunch included as part of the camp?
Lunch is not included as part of the camp. Lunch is to be brought from home each day. Please make sure the camper's lunch does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name.
What if my child is sick during camp?
Please do not bring your child to camp if they are sick. We will not allow children who are sick to be dropped off, and any child who becomes ill during the program will need to be picked up.
What is the camp cancellation/transfer policy?
If you need to transfer your camp reservation to another day, please inform the front desk as early as possible. All requests for transfers must be made before the first day of your reserved camp. Camp reservation deposits are fully refundable up to three weeks before the first day of your camp reservation.
"FAQ" was last updated September 16th, 2019 by