Do I have to know my head count and other options when I reserve my party?
NO. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
YES. A $75 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is fully refundable if cancelled at least 21 days before the event date.
Can I order extra pizza or other food once my party has begun?
YES, BUT NEED TO PLACE ORDER WITHIN 20 MINUTES AFTER PARTY STARTED. You can order extra pizzas 20 mins after your party started. But all other food have to be ordered the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU Orange premises.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
NO. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
What happens if my guests or I arrive late? Can I get a time extension?
NO. Unfortunately we cannot extend your party time when you or your guests arrive late unless there's available timeslot immediately after your party. If we extend the time for your party and there is a party or parties immediately after yours, all parties after yours will be delayed. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
Can I have the bounce room for a longer amount of time?
YES, EXTRA TIME MUST BE RESERVED AT TIME OF BOOKING. Generally, this is plenty of bounce time. After about 75 minutes of non-stop bouncing in two Bounce Rooms, they are usually pretty hungry and thirsty at that point. But you can pay for extra time if you would like. Additional bounce time must be reserved at the time of booking. Last minute extension may not be available depends upon party booking status for the day. Extra 30 mins of bounce room time for $65 and extra 60 mins for $100.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
NO. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I bring in my own food and drinks?
YES. You are welcome to bring dry snacks, bottle water, sweets (candy, etc.), birthday cake and desserts. If you need additional food for guests, we ask that you consider our menu and order from us. We have relationships with local restaurants to cater food, so your order will be delivered hot to your Party Room! But you can also bring your own food including appetizers, salads, entrees, side dishes (rice, beans, pasta/noodles, rolls, fruit/veggie trays, etc.) for $8.00 per tray.
Can I bring my own goodie bags and/or balloons?
YES. You are welcome to bring your own goodie bags and balloons. We do recommend that you to check out our party favor options. We offer great BounceU Goodie Bags filled with toys kids love and a variety of Balloon Bouquets with different themes.
Is each guest, including adults, required to have a completed/signed waiver?
YES! For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday e-vite, and additional waivers are available at the front desk.
If you complete an Online Waiver through our website, it will be kept on file for one year.
I don't want to serve a full meal. Can I bring in my own snacks?
YES. You can bring in dry snacks such as chips, pretzels, etc. without being charge for outside food. Please see our Party Add-Ons page or call us at (714) 744-5867 for more information.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party. After 14 days a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
How do I get invitations for my party?
WE HAVE E-VITE TO SEND INVITATIONS ONLINE. After you book your party, we will send you a booking/confirmation letter via email which includes electronic invitation ("e-vite") to your guests. You can access BounceU's online e-vite system with RSVP features available free of charge.
I've already booked my party. Can I change it to a different party package?
YES. You may upgrade to a larger package up to 2 days prior to your party. However, due to our staff scheduling requirement, we require at least 7 days advance notice to downgrade to a smaller package.
Can I use my own decorations and/or paper products in the party room?
YES. You are welcome to use your own wall/ceiling decorations and paper products in the party room. To preserve the integrity of our party rooms, we do not permit streamers, silly string, confetti, or piñatas (pull-string pinatas are OK).
I don't think there is enough time in the party room, can we have it for longer?
YES, EXTRA TIME MUST BE RESERVED AT TIME OF BOOKING. We recommend to open gifts at home to save the time spent in Party Room so kids can enjoy their meal. However, you can pay for extra party room time if you would like. We require the additional party room time to be reserved at the time of booking. Last minute extension may not be available depends upon party booking status. Extra 30 mins of party room time for $65 and extra 60 mins for $100.
How many slices are in a pizza, and how much are they?
There are 10 slices in a large pizza. Our pizza prices are $16 for one topping, $17 for two toppings, and $18 for 3 toppings and specialty. We also offer special pizza+drink bundle deals and add-on bundles that will save you money! Check out our Party Food section for details.
Can I have access to the party room to decorate before my party?
YES, BUT PLEASE LET US KNOW AT TIME OF BOOKING YOUR PARTY. When our party schedule permits, you may access the party room while your guests are in the bounce stadiums. Please check with the desk manager to confirm prior to your party.
Who do you count as party participants?
For children’s parties, anyone who is 2 - 17 years old is counted as a party participant. Number of kids in Party Package includes the Birthday Child. Parents and children under the age of 2 are FREE to join the fun!