Paramus, NJ
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BounceU Frequently Asked Questions

COVID-19 Procedures

Do I need to wear a mask?
At this time the wearing of face covering masks is completely voluntary.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (play arenas and celebration rooms) provide you the opportunity to be in control of who attends your event.

General

Is there an age limit?
Our recommended age is 2-12. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. Non-walkers and young toddlers are NOT allowed to go on the equipment. Adults are not allowed on the inflatables under any circumstances.
Can we just come in and play?
Yes, if you make a reservation during one of our scheduled "Open Bounce" times. The link below brings you to our calendar, which is where we post all of our events. We do update the calendar often. We recommend checking often, as our schedule changes frequently. https://www.bounceu.com/paramus-nj/calendar/ Please note, without a reservation, it is unlikely that we will be able to accommodate you, as we have other events going on.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer socks for sale at the front desk.

Birthday Party

Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. Adults are not allowed on the inflatables under any circumstances.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, under certain conditions you can pay for extra time if you would like. Please call for pricing and details.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, and pinatas must be pull string type only. Please keep in mind there is only 15 minutes to decorate so please keep decorations to a minimum.
Can my guests return to play after the party room?
Unfortunately, guests may not re-enter the arenas after playtime. Since our parties are 100% private,other parties will be utilizing the facility.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for 6 months.

Open Bounce

Do you offer weekend open bounce times?
Our focus on the weekends are our fabulous private birthday parties. If parties cancel, we may schedule an Open Bounce. Please check the calendar to see if there are any scheduled.
"FAQ" was last updated September 16th, 2019 by

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