Rancho Cordova, CA
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BounceU Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
The health and well-being of our guests and team members are our top priority, Due to COVID-19, we are temporarily closed. We are closely following guidance from the CDC, state and local governmental health authorities, and city officials to plan for and monitor the developing situation. We value our loyal Guests and will be as accommodating as possible, including rescheduling any existing party bookings or events. Please take care of yourselves and each other. Let’s bounce back together, and we’ll see you again soon!
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (play arenas and celebration rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of sanitization procedures between events on inflatables and surfaces. This method offers far great coverage, short drying times, and a 99.9% kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. Floors and surfaces are thoroughly cleaned and disinfected daily. Party rooms: all tables and birthday thrones are thoroughly cleaned and disinfected after each event. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2. We request guests to direct any concerns on our cleaning procedures to the supervisor on duty so it can be immediately addressed.
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures.

General

Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms. They tend to have as much, or even more fun than the kids.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.

Birthday Party

Do I have to know my head count and other options when I reserve my party?
No. We will call you about 3-5 days before your scheduled party date to confirm your head count. You can place an order for food and other add-ons at that time.
Is a deposit required?
A $75 non-refundable deposit is required to reserve your party. You may pay over the phone with a credit or debit card, no checks. The deposit is applied to the party price and the balance is due and payable on the day of your party.
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also request a date online or via email, and a party consultant will call you during normal weekday business hours.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. And due to our back-to-back party scheduling, we cannot offer an extended stay in the bounce rooms. We do have a longer birthday package, MEGA party. It is 1.5 hours bounce time follows by 1 hour party room time. Check out our Birthday party section for details.
Who do you count as party participants?
For children’s parties, anyone who is 2 - 17 years old is counted as a party participant. Parents and children under the age of 2 are FREE to join the fun!
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted. You will incur a minimum of $50 if non-permitted/outside food or drink is brought to your party.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If these items are used, you may be subject to a clean-up fee of $25.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party. After 14 days a $50 rescheduling fee applies. Changing the date or time of your party will be considered as rescheduling.
Can I bring my own goodie bags and/or balloons?
Yes, you are welcome to bring your own goodie bags and balloons. We do recommend that you to check out our party favor options. We offer a variety of fun and cool party favors at a reasonable price!
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
I've already booked my party. Can I change it to a different party package?
You may upgrade to a larger package up to 2 days prior to your party. However, due to our staff scheduling requirement, we require at least 7 days advance notice to downgrade to a smaller package. After 7 days a $50 rescheduling fee applies.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 10 - 15 minutes before the party start time for check in.
How do I get invitations for my party?
After you book your party, we will send you the link to access BounceU’s online e-vite system.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for one year.
I don't think there is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility, then open presents leisurely at home. You may be able to reserve an extra 15 minutes in the party room for an additional $25 or extra 30 minutes for an additional $50 based on availability. Call in advance for details.
How many slices are in a pizza, and how much are they?
There are 12 slices in a large pizza. Our pizza prices are $16 for one topping, $17 for two toppings, and $18 for 3 toppings and specialty. We also offer special pizza package deals and add-on bundles that will save you money! Check out our Party Food section for details.
"FAQ" was last updated September 16th, 2019 by

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