Troy, MI
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BounceU Frequently Asked Questions

General BounceU FAQs

Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders, that vary from ride to ride, children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
All of our parties are private so all of our open bounce times are scheduled and can be found on our Events Calendar via our website. You are welcome to come in to play during our scheduled "Open Bounce" times.
Do you offer Military Discount?
A military discount of $25 is offered to the parents of the birthday child. Please present your military ID at check out.
Inclement weather policy.
We will always try and host parties during inclement weather but sometimes acts of god (downed lines, power outages etc.) happen and we will make every effort to update our hosts and possibly reschedule the party if necessary. We are constantly monitoring the weather before a weekend and we do contact our party hosts if we see bad weather approaching just so they are in the loop and can let their guests know also.
What options are available in the party room?
We have 4 large 6' tables for guests to sit comfortably and 1 cake table. Guest can bring their own balloons, goodie bags, and decorations. We do not permit ceiling decorations, wall decorations, streamers, silly string, confetti. We offer music in the party rooms as well as special effects lighting during the birthday entrance. For safety reasons,our party room does MAX OUT AT 50 people including the children and adults.

Kids Birthday Party Questions

Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time. For safety reasons, the maximum allotment of children in a bounce room is 35. And the maximum person count in our party room is 50. Anything above that starts to get uncomfortable and compromises our guests safety.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card, or you may reserve through this web site. The deposit is applied to the party price and is non-refundable.
How do I schedule a BounceU party?
It's easy! Just give us a call and we will be happy to reserve your special day and time! For your convenience, you can also book your party online. We will follow up with you within 24 hours after your party is booked!
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Who do you count as party participants?
For children’s parties, anyone who is 2 - 18 years old is counted as a party participant. Parents and children under the age of 2 are FREE to join the fun!
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted. We will work with families that have children with severe allergies...just give us a call!
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. However, you can pay for extra time if you would like & if the time slot is available. Please call for pricing details.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I order extra pizza or other food once my party has begun?
Yes and No! We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises. However, we can provide additional pizza on the day of the party.
How many slices are in a pizza, and how much are they?
There are 12 slices in a large pizza. Our pizza prices are $14.99 for one topping, $16.50 for two toppings, and $17.75 for 3 toppings. Chicken does count as a two toppings. We also offer special pizza package deals and add-on bundles that will save you money! Check out our Party Food section for details.
What is your inclement weather policy?
In the event of inclement weather, or act of God, and the facility closes, we will reschedule your party anytime within two months from the original party date at no charge. If you choose not to reschedule, it will be considered a cancellation and your deposit will be forfeited.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What if I need to reschedule my party?
Parties may be rescheduled up to 14 days before your party. Please call us immediately if a child becomes sick or if there is a family emergency. We will try and accommodate you as best as we can.
Can we open gifts in the party room?
Yes, you can open gifts in the party room. However, due to time constraints, we recommend that larger parties do not open gifts in the party room. Many parents prefer to bring the gifts home and have the child open them when they have more time to focus on each present. If you feel strongly about opening gifts and have a large party, please let us know and we will see if we can accommodate your request.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
How do I get invitations for my party?
After you book your party, we will send you a booking letter that has a link to BounceU’s online e-vite system with RSVP features. It functions just like Evite and is available free of charge.
I've already booked my party. Can I change it to a different party package?
Party packages will be locked in by Tuesday, the week of your party. You may upgrade to a larger package up to 2 days prior to your party. The smallest package we do on Saturdays is 18 and on Sundays is 12. If you do have a smaller party and would like a weekend party, please see our Early Bird Specials which accommodate parties up to 18.
What happens if my guests or I arrive late? Can I get a time extension?
Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in. Please note, we cannot start your party unless the host is present.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. They can be given in cash or put on a credit card.
Can I have access to the party room to decorate before my party?
Normally you will have access to your party room about 50 minutes into your party unless you are the first two parties of the day. We will be more than happy to decorate the room for you with whatever you provide.

Open Bounce

Do you offer weekend open bounce times?
Our focus on the weekends are our fabulous private birthday parties although sometimes we are able to offer open bounce bounce time. All of our open bounces are noted on our events calendar online. This is updated weekly! We are working around our private parties,so if we do, it is limited space and bouncing will be one room at a time.
"FAQ" was last updated September 16th, 2019 by

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