West Windsor, NJ
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BounceU Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
We are excited to announce that we are OPEN. YAY!
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. Floors and surfaces are thoroughly cleaned and disinfected daily. Party rooms: all tables and birthday thrones are thoroughly cleaned and disinfected after each event. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2. We request guests to direct any concerns on our cleaning procedures to the supervisor on duty so it can be immediately addressed.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties, and space our parties to limit the number of guests in our facilities at one time.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (Bounce Stadiums and party rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of sanitization procedures between events on inflatables and surfaces. This method offers far great coverage, short drying times, and a 99.9% kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
Do I need to wear a mask?
The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance. At this time we ask our staff and guests to wear a mask unless a health condition prevents you to do so.

General

Is there an age limit?
BounceU is suitable for kids 34 inches and up. There is no age limit for Bouncing. Parents are welcome to Bounce. All Bouncers are required to fill out a waiver. Kids under 34 inches are welcome to come to BounceU and play with the cars, horses and balls in our Bounce Rooms but they will not be allowed on our rides.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information or our Events Calendar for scheduled Open Bounce times. https://www.bounceu.com/west-windsor-nj/
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.

Birthday Party

Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. You can also reserve your spot on line with a credit card or you can come in to our store. The deposit is applied to the party price and is non-refundable, however, if needed, a one time change to the date and time can be made up to 2 weeks prior to your original party date/time without penalty. If cancelling a party within 48 hours of the event time you will be charged an additional $150.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I order extra pizza or other food once my party has begun?
No. We must have your food order at least 48 hours prior to the day your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises. If changes need to be made after the 48 hour window you will be charged a $20 change fee.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piƱatas.
"FAQ" was last updated September 16th, 2019 by

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