General BounceU FAQs
Is there an age limit?
BounceU is suitable for kids 34 inches and up. There is no age limit for Bouncing. Parents are welcome to Bounce. All Bouncers are required to fill out a waiver. Kids under 34 inches are welcome to come to BounceU and play with the cars, horses and balls in our Bounce Rooms but they will not be allowed on our rides.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
Kids Birthday Party Questions
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. You can also reserve your spot on line with a credit card or you can come in to our store. The deposit is applied to the party price and is non-refundable, however, if needed, a one time change to the date and time can be made up to 2 weeks prior to your original party date/time without penalty.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I order extra pizza or other food once my party has begun?
No. We must have your food order at least 48 hours prior to the day your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises. If changes need to be made after the 48 hour window you will be charged a $20 change fee.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
"FAQ" was last updated September 16th, 2019 by