General BounceU FAQs
Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can go in. Kids under 2 years are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. The store will reopen following the guidelines of the local government orders. You can still book your party now for a future date. For easy 24/7 bookings select 'book a party' at the top of this page and book your party online today!
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event.
Kids Birthday Party Questions
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately 3-5 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time. We do not allow changes to your food order the day of your event, all orders must be confirmed ahead of time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is fully refundable if cancelled at least 14 days before the event date. We do not accept personal checks.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver. Also, all bouncers, including adults, must have socks!
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, it is required that you order off of our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food, drink, ice cream, snacks, or trays of food are permitted.
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. We do not offer any extensions on bounce room time or party room time at the Warrendale location.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises. If you are hosting a party Friday thru Sunday, your order is due by 12:00 PM on the Thursday before your event. If you are hosting a party Monday-Thursday, your order is due by 12:00 PM the day before your event. Call the store for more details.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Please note that due to the high volume of private parties we host daily, the party room is not available to decorate until approximately 20 minutes before you are scheduled to be in the room.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. We cannot serve any outside food other than cake or cupcakes.
"FAQ" was last updated September 16th, 2019 by