When are you reopening?
We are excited to announce that our reopening date for PRIVATE parties is June 6th. While we are not yet opening to the public for open jump, daily updates can occur due to local officials' guidance so please check back for future updates.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties (play arenas and celebration rooms) provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of sanitization procedures between events on inflatables and surfaces. This method offers far great coverage, short drying times, and a 99.9% kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. Floors and surfaces are thoroughly cleaned and disinfected daily. Party rooms: all tables and birthday thrones are thoroughly cleaned and disinfected after each event. We have increased cleaning time for sanitization and added team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2. We request guests to direct any concerns on our cleaning procedures to the supervisor on duty so it can be immediately addressed.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic between 100% private parties, and cut back on number of employees that prepare food and party rooms.
Is there an age limit?
BounceU is suitable for ages 2 years to adult. Steady walkers under 2 years are permitted to go in. Non-walkers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times. Reservations are REQUIRED for Open Bounces, as space is limited. Open Bounce reservations can be made through prepayment online, or give the store a call to reserve.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Our parties are always 100% private that means only you and your guest will be present at your event. How we maintain a clean and safe environment: *Team members receive extensive training on the proper cleaning methods and protocols for every area of our facility.*Team members’ shifts include allotted cleaning time. *Detailed checklists are utilized for all routine cleanings and our management team enforces that standards are met at all times. *Hand sanitizer is available to guests throughout the facility. *Floors and surfaces are thoroughly cleaned and disinfected daily.*In our party rooms, all tables and our birthday throne are thoroughly cleaned and disinfected after each event.
I forgot my socks! What can I do?
Everyone bouncing on the equipment MUST wear socks. We offer BounceU socks for sale at the front desk.
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately 3-5 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time. We do not allow changes to your food order the day of your event, all orders must be confirmed ahead of time.
Is a deposit required?
A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is fully refundable if cancelled at least 14 days before the event date. We do not accept personal checks.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver. Also, all bouncers, including adults, must have socks!
Can I have the bounce room for a longer amount of time?
Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. We do not offer any extensions on bounce room time or party room time at the Zelienople location.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, it is required that you order off of our menu. We make everything in house, so your order will be delivered hot to your party room! We are sorry, but no other outside food, drink, ice cream, snacks, or trays of food are permitted.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises. If you are hosting a party Friday thru Sunday, your order is due by 12:00 PM on the Thursday before your event. If you are hosting a party Monday-Thursday, your order is due by 12:00 PM the day before your event. Call the store for more details.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, or confetti Please note that due to the high volume of private parties we host daily, the party room is not available to decorate until approximately 20 minutes before you are scheduled to be in the room.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. We cannot serve any outside food other than cake or cupcakes.
"FAQ" was last updated September 16th, 2019 by